Client Services Coordinator

Summary

Under the direct supervision of the Client Services Manager, the Client Services Coordinator is responsible for managing daily HABD community Centers activities, including, but not limited to, the coordinator of activities and programs and developing external partnerships to support the centers programs. This position requires mature judgment in developing and administering federal programs and staff coordination.

All center activities must support The Housing Authority of the Birmingham Districts (HABD) mission, strategic goals, and objectives.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned as needed.

Supervises the community center staff, monitors time and attendance, evaluates staff performance, administers disciplinary actions, and plans programs of events or schedules of activities.

Enforces center rules and regulations, conducts routine inspections to identify possible hazards or unsafe conditions, administers first aid according to prescribed procedures, and notifies emergency medical personnel when necessary.

Plans, organizes, trains, and supervises the work of direct reports.

Establishes and maintains a comprehensive filing system for community centers records, forms, reports, etc.

Reviews and resolves resident complaints according to established procedures.

Maintains accountability of center inventory, center usage, equipment usage, time and attendance, supplies, etc.

Evaluates recreational areas, facilities, programs, and services to determine effectiveness. Recruits and directs the activities, attendance, and work schedules of volunteers.

Serves as the HABD Summer Youth Campsite, Internd, and Jobs Programs Coordinator. Prepares, maintains, and submits reports promptly using data tracking systems such as Tracking At A Glance (TAAG).

Schedules and coordinates field trips and activities for youth, including but not limited to obtaining parental permission. Funds field trips in advance and ensures all participants are public housing residents.

Works with property managers and maintenance staff in identifying areas needing preventive maintenance, housekeeping, resident resources, etc.

Assists other departments/divisions with communicating with residents and distributing correspondences (i.e., flyers, phone calls, etc.), facilitating or organizing various training courses related to housekeeping, financial courses, family self-sufficiency, Section 3 and workforce development, etc.

Maintains the TAAG system for sites using the HABD TRIAGE System of Management and data tracking and input.

Performs other related duties as assigned.

Supervision

Yes

Behavioral Competencies

This position requires the incumbent to exhibit the following behavioral skills:

Leadership:Provides direction by clearly and effectively setting the course of action for department and subordinates; manages performance by providing regular feedback and reinforcement to subordinates.

Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of HABD. Uses appropriate judgment & decision-making in accordance with the level of responsibility.

Commitment: Sets high-performance standards; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes work colleagues as customers.

Effective Communication: Ensures essential information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to and conveys an understanding of the comments and questions of others; listens effectively.

Initiative:Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.

Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's work; does a fair share of work.

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; Contributes to building a positive team spirit; puts team success above own interests; supports everyone's efforts to succeed.

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Job Competencies

Extensive knowledge of the general operations and procedures of HABD properties and HUD housing programs.

Knowledge of the regulations affecting HABDs housing programs and demonstrated ability to understand the terms, conditions, and content of HBADs standard operating procedures for property management.

Skilled in operating commonly used office equipment, especially using personal computers for word processing and spreadsheet applications.

Skilled in customer service and resident relations.

Skilled in developing and presenting program metrics.

Skilled in responding to grant applications.

Ability to interpret HUD, federal, state, and local laws and regulations and HABD policies and procedures related to the position.

Knowledge of modern office practices and procedures. Knowledge of modern office equipment, including copiers, computers, computer terminals, calculators, facsimile machines, etc.

Ability to understand and follow written and oral instructions and present ideas and information clearly and concisely, orally and in writing.

Ability to interpret, explain, and ensure compliance with HABD policies and procedures.

Knowledge of pertinent federal, state, and local laws, codes, and regulations.

Proven application of supervision, training, motivation, and performance evaluation principles.

Knowledge of record and data management, storage, and retrieval systems.

Ability to establish positive working relationships with representatives of community-based organizations, other agencies, HABD management and staff, and the public.

Education and/or Experience

Some positions may require possession of a valid drivers license and the ability to be insurable under HABDs automobile insurance plan at the standard rate.

Technical Skills

To perform this job successfully, the employee should have strong computer skills (e.g., MS Word, Excel, PowerPoint, and Outlook). Must be able to learn other computer software programs as required by assigned tasks.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; reaching, grasping; operating computers and other office equipment; moving about the office, and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds.

Work Environment

The work environment characteristics described here represent those an employee encounter while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

Office environment. The noise level in the work environment is moderate.

The position is open until filled.