What are the responsibilities and job description for the Client Services Specialist position at Housing First Inc?
Overview
The Client Services Assistant is a full time staff position serving as the first point of contact for individuals and families participating in Client Services through Housing First, Inc. The Client Services Assistant provides excellent customer service to clients, effectively communicates the mission of Housing First and its programs, and provides support to all Client Services departments.
Duties
▪ Receive and direct visitors and clients.
▪ Assists case managers in providing supportive services directly to clients.
▪ Maintain a high level of customer satisfaction and record keeping.
▪ Communicate program policies and expectations to clients and community in a clear and detailed manner, and confirms understanding.
▪ Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information.
▪ Able to accurately and effectively communicate the mission of Housing, First, Inc. and it’s programs, to community members, stakeholders, partner agencies and clients to promote awareness and understanding.
▪ Develop and maintain relationships with partner agencies, community organizations, public assistance entities, and stakeholders to facilitate successful referrals, service delivery and continuity of care.
▪ Develop and maintain relationships with all departments within the organization to enable inter-agency collaboration.
▪ Participate in events designed to promote awareness of homelessness and/or provision of services to homeless individuals/families.
▪ Answer, screen and transfer inbound phone calls.
▪ Manage calendars and schedule client appointments.
▪ Compile, copy, sort, and file records of office activities, business transactions, and other activities.
▪ Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
▪ Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
▪ Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail.
▪ Deliver messages and run errands.
▪ Handle request for information data. ▪ Prepare meeting agendas, attend meetings, and record and transcribe minutes.
▪ Troubleshoot problems involving office equipment, such as computer hardware and software. Prepare and maintain minutes, general information and make arrangements for meetings.
Skills
1. Bachelor’s Degree, preferred
2. Previous experience in social services and / or non-profits, preferred.
3. Aptitude in software programs such as Office Suite.
4. Ability to exercise discretion with confidential information
5. Tactful, mature, flexible, comfortable performing multi-faceted projects in conjunction with day-to-day activities.
6. Skilled in written and oral communication.
7. Basic skills to perform typing, filing, printing and organizing mailings
8. Possess and maintain a valid Alabama Driver’s License and clean driving record.
9. Flexibility to perform duties outside of formal job description
10. Commitment to tackling difficult challenges and adding value to Housing First, Inc. and the communities we serve.
Job Type: Full-time
Pay: $13.11 - $14.56 per hour
Expected hours: 39.5 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Mobile, AL 36603: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15