Family Self Sufficiency Team Leader for the Division of Program Policy and Innovation

About HPD:

The New York City Department of Housing Preservation and Development (HPD) is the nation’s largest municipal housing preservation and development agency. Its mission is to promote quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. HPD is committed to reducing administrative and regulatory barriers and make investments to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth

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Your Team:

The Office of Housing Access and Stability ( “HAS”) consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings.

The Division of Program Policy and Innovation (DPPI) will provide support across the Office of Housing Access and Stability (HAS) to coordinate policy development and analysis, support implementation of new rules and regulations, monitor program integrity and compliance, manage the selection of contracts for project-based rental assistance and improve outcomes for program participants beyond affordable housing. Risk Management Specialists in the Regulatory Compliance Unit will ensure federal and local rules are successfully implemented and where possible remediation opportunity is provided to those who fail to meet requirements.

Your Impact:

DPPI is hiring a Team Leader for its Family Self-Sufficiency (FSS) Program. The FSS program enables families receiving Housing Choice Voucher, or Section 8, assistance to achieve economic independence. HPD promotes self-sufficiency in partnership with other organizations and offers education, job training, job placement and financial literacy services. The program also provides a financial incentive for employment by depositing monthly credit into escrow accounts if a household’s tenant share increases due to employment. More information on HPD’s program can be found at www.nyc.gov/hpd/fss.

All Team Leaders in the Division of Program Policy and Innovation are expected to perform similar duties and responsibilities. Team Leaders are responsible for monitoring, tracking and delegating work to a team of Case Managers or Specialists assigned to his/her team. Team Leaders are mentors and provide training in accordance with the applicable program rules and regulations. Team Leaders work with Case Managers to ensure that necessary and important services are performed to assist and expedite vouchers to HPD clients. These services may consist of meeting with groups either in-house or attending workshops or community events. They are also expected to participate in tenant activity programs in projects to coordinate functions with the goal of improving tenant-management relations and to improve and encourage participation related to the subsidy program. Additionally, Team Leaders will perform similar duties and responsibilities to ensure participant cases are accurately screened and reviewed for completeness and in compliance with Federal HUD Rules and Regulations.

Your Role:

• Responsible for the initial application screening, eligibility determination, contract preparation, client briefings, rent calculations, file preparation, interim reexaminations, annual recertification’s, client transfers, data entry of required information into the Elite Section 8 Database, and general communication with clients and landlords via telephone, e-mail, mail, and in-person meetings.
• Review cases, develop unit goals and objectives, monitor staff productivity, interfacing with landlords and clients.
• Manage and ensure that staff members are working within federal regulatory and local policy guidelines.
• Team Leaders will be cross trained in all the areas of rental subsidy administration.
• Team Leaders are required to take various mandatory trainings.
• May be assigned to related tasks as programmatically needed.
• Team Leaders will provide input and assist Coordinators with Performance Evaluations

Preferred skills

• Excellent Communication Skills
• Strong Customer Service Focus
• Computer Proficiency
• Bilingual a Plus
• Section 8 or other Rental Subsidy experience a Plus