Certified Occupancy Specialist

Overview
The Occupancy Specialist plays a crucial role in managing the leasing and occupancy processes within a property management setting. This position requires a detail-oriented individual who is adept at handling administrative tasks, ensuring compliance with Fair Housing regulations, and maintaining positive relationships with residents and prospective tenants. The ideal candidate will demonstrate strong communication skills, conflict management abilities, and a solid understanding of property management practices.

Duties

• Manage the leasing process from initial inquiry to lease signing, ensuring all documentation is completed accurately.
• Conduct property showings and respond to inquiries via phone and email with professional phone etiquette.
• Maintain accurate records of occupancy rates, tenant information, and lease agreements using CMMS (Computerized Maintenance Management System).
• Ensure compliance with Fair Housing regulations and LIHTC (Low-Income Housing Tax Credit) requirements.
• Address tenant concerns and conflicts effectively, utilizing conflict management skills to resolve issues amicably.
• Collaborate with property maintenance teams to coordinate repairs and maintenance requests efficiently.
• Assist in preparing reports related to occupancy trends and property performance for management review.
• Provide exceptional customer service to current residents and prospective tenants, fostering a welcoming community environment.

Qualifications

• Proven experience in real estate administrative roles or property management settings is preferred.
• Strong knowledge of Fair Housing regulations and LIHTC compliance is highly desirable.
• Excellent phone etiquette and communication skills are essential for interacting with tenants and vendors.
• Familiarity with office procedures and administrative tasks related to property management.
• Ability to manage conflicts effectively while maintaining professionalism under pressure.
• Knowledge of property maintenance processes is beneficial for coordinating tenant requests.
• A background in law or legal aspects related to real estate can be an asset but is not mandatory.

Candidates who meet these qualifications are encouraged to apply for the Occupancy Specialist position, where they will contribute to creating a positive living experience for all residents while supporting the operational success of the property.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Ability to Relocate:

• Hartford, CT 06120: Relocate before starting work (Required)

Work Location: In person

Salary : $24 - $26