Donation Dispatch Associate

Job Description

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU

Compensation: $17/hr

Overview:

The Donation Dispatch Associate is part of the Call Center and is responsible for fielding donation inquiries and scheduling pick-ups.

Responsibilities:

• Convert leads into donations using a photo lead handling process.
• Meet standards for response time for all types of donor inquiries.
• Meet all quotas on live call and leads handling assigned by Call Center.
• Manager on filling trucks with quality furniture for Thrift Shops and or scheduling Refashion pick ups
• Using truck schedule and departmental guidelines provided by Call Center Manager.
• Schedule donations of but not limited to; household goods, furniture, clothing and shop supplies.
• Provide excellent customer service while working closely with donors informing them of our pick-up guidelines.
• Learn necessary skills needed to cover all areas of the Call Center: Refashion; Furniture Truck Schedule; Processing Corporate In-Kind Donations; Third-Party Movers

Secondary:

• Participates in occasional sales meetings
• Maintain professional and technical knowledge by attending training meetings/sessions and through independent study.

Other Functions:

• Participates in annual trainings and advocacy efforts
• Available to provide assistance in annual events and fundraisers throughout the agency

Job Requirements

Education:

• High School Diploma, GED. Some college preferred.

Qualifications/Requirements:

• General understanding of the resale market
• Basic computer skills in Microsoft and Excel required
• Excel, Microsoft and Salesforce knowledge

The following additional competencies are viewed as important to success in
this position:

• Excellent internal and external customer service
• Effective oral and written communication skills necessary to communicate with all levels of internal and external team members

Working Conditions:

• Frequently required to stand, walk, kneel, and bend for long periods of time
• Frequently required to lift a minimum of 40 pounds.
• Frequently communicates (exchanges information, converse with, express oneself) with subordinates, vendors, supervisors, and community at large
• Excellent verbal and written communications skills, articulations and instruction of policy and procedure.
• Occasionally required to traverse public transportation to attend meetings and/or participate in presentations and training seminars