What are the responsibilities and job description for the Donations Processing Associate position at Housing Works?
Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources.
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Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU.
Compensation: $17/hr
Overview:
The Donations Processing Associate is responsible for the processing and allocation of In Kind and private donations for the Online Sales Department and Bookstore Café inventory, maximizing sales and to support the daily operations of the businesses.
Responsibilities:
- Intake scheduled donation drop-offs and walk-in donations from the Bookstore and Thrift Shop daily
- Demonstrate proper care, handling and maintenance of donations, store merchandise and all interior fixturing
- Research and price books according to condition and rarity for both the Bookstore and Online departments
- Sort incoming donations into categories for sale in the bookstore, online books and salvage
- take stock of inventory needs in both departments through sales data to replenish categories
- Maintain a markdown schedule to keep inventory fresh
- Pre-scan donations for online book listings in accordance with the listing productivity goals
- Provide back up support to listing books online
- Ensure store is merchandised in accordance with Housing Works standards. Understand and fully implement Housing Works’ customer service program, showcasing exemplary customer/donor service, including but not limited to greeting, saying thank you, explaining policies clearly and politely to the satisfaction of the customer, and by prioritizing assisting customers/donors over all other shop tasks.
- To be able to service multiple customers at one time with courtesy
- Ensure store is in compliance with all branding guidelines, including but not limited to signage, brochures, and promotional events.
- Maintain a positive work-atmosphere by communicating with coworkers, volunteers, supervisors, and customers/donors cordially and effectively
- High School Diploma or the equivalent
- Prior retail experience preferred
- Basic knowledge of Microsoft Word, Excel, and web-based email applications
- Basic mathematical skills to include adding, subtracting, multiplying, dividing, and calculating percentages
- Commitment to excellent customer service
- Experience/knowledge of thrift store environment preferred
- Excellent communication skills (both verbal and written), interpersonal and team-oriented skills
- Self-starting, self-motivating mindset
- Excellent organizational skills, attention to detail
- Strong interest in the HW mission to end the dual crises of homelessness and HIV/AIDS
- Flexibility in schedule; weekends and holidays are required
- Frequently required to stand, walk, kneel, and bend for long periods of time · Frequently required to lift a minimum of 40 pounds.
- Frequently communicates (exchanges information, converse with, express oneself) with customers, peers, supervisors, and community at large Occasionally exchange information in communication with individuals who are agitated, confrontational or difficult patrons from a variety of socio-economic, cultural, and religious backgrounds
- Occasionally required to traverse public transportation to attend meetings and/or participate in presentations and training seminars
- Occasionally required to work at a computer approximately 50% of the time, 50% of the time will be interacting with staff and customers, this position may not be performed remote
Salary : $17
