What are the responsibilities and job description for the Ticket Operations Manager position at Houston Dash (NWSL Soccer)?
Job Title: Ticket Operations Manager
Location: Houston, TX
Department: Ticketing Operations
Reports To: Director of Ticket Operations
Location: Houston, TX
Department: Ticketing Operations
Reports To: Director of Ticket Operations
Job Summary:
The Ticket Operations Manager will oversee all aspects of ticket operations for the Houston Dash and assist in managing event builds at Shell Energy Stadium. This role is responsible for processing ticket orders, supervising part-time box office staff, and managing internal and external ticketing requests. The ideal candidate will have strong organizational skills, attention to detail, and experience working with ticketing platforms.
Key Responsibilities:
Ticket Operations & Event Builds
- Oversee ticket operations and event builds for Houston Dash home games.
- Assist with the ticketing setup and execution of third-party events at Shell Energy Stadium.
- Ensure proper tagging and management of unassigned transactions in the ticketing system.
Staff & Box Office Management
- Supervise part-time box office employees, ensuring efficient operations on event days.
- Provide support to sales and service representatives by assisting with ticketing platform requests.
- Manage internal ticket requests from the Sponsorship Department and process all comp ticket offers.
Strategic Partnerships & Security Coordination
- Serve as the primary contact for strategic group partnerships, including Get Out, Pogo Pass, GovX, VetTix, and other partners.
- Collaborate with security teams to handle ticketing-related security requests.
Comp Tickets & Reporting
- Create weekly staff comp ticket offers and work with payroll to assign taxable value.
- Coordinate with marketing to fulfill home and visiting supporter ticket requests.
- Process all internal comp ticket requests and ensure proper documentation.
Qualifications & Skills:
- Experience: 2-5 years in ticket operations, box office management, or a related field.
- Technical Skills: Proficiency in ticketing software (e.g., TixR, SeatGeek, Ticketmaster, or similar).
- Leadership: Experience managing part-time staff in a ticketing or event setting.
- Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
- Communication: Strong verbal and written communication skills for working with internal and external stakeholders.
- Attention to Detail: Ability to maintain accurate records and ensure proper transaction tagging.
Preferred Qualifications:
- Experience working in sports and live entertainment ticketing operations.
- Familiarity with third-party ticketing partnerships and group sales.
- Knowledge of venue security protocols related to ticketing access.
Work Environment & Schedule:
- Must be available to work nights, weekends, and holidays as needed for events.
- This role requires working in both an office setting and event-day box office environment.
If you’re passionate about ticketing operations and enjoy working in a fast-paced, sports and entertainment environment, apply today to join our team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.