What are the responsibilities and job description for the Customer Service Representative, Visitor Services Department position at Houston Museum of Natural Science?
If you enjoy interacting with the public, helping individuals and would like to work with a team of exciting coworkers, the Customer Service Representative position could be your perfect fit.
The Customer Service Representative position is a dynamic role that is best suited for individuals with an interest in education, science and history and who are enthusiastic, friendly, reliable and able to work a flexible schedule, including nights, weekends and holidays. Dispersed throughout the museum, our Customer Service Representatives greet and help guests navigate the museum. You will have the opportunity to work in multiple different venues, including our Giant Screen Theater, Planetarium, Butterfly Center, special exhibitions and Museum Services information desk, while also learning about the interesting artifacts and specimens on display. As a Customer Service Representative, you will be responsible for assisting guests and setting the tone for an enjoyable museum visit.
Essential Duties and Responsibilities:
- Present a welcoming, safe and fun environment for museum guests through outstanding service and guest assistance
- Explain museum ticketing, venues and guest services to visitors
- Understand and communicate the difference in museum membership levels and benefits to guests
- Exhibit Halls – greet guests, scan and verify tickets, and provide exhibit-specific information to guests entering special exhibitions and permanent exhibit halls
- Giant Screen Theater and Planetarium – greet guests, scan and verify tickets, orient visitors and perform usher duties in theaters, including sanitizing in between shows
- Butterfly Center Rainforest – patrol designated space, enforce museum safety policies and answer questions from guests
- Museum Services Information Desk – assist guests and staff who walk up to counter, facilitate accessibility requests, answer museum phone line, make announcements on museum-wide PA system, other duties as needed
- Point-of-Sales Tickets – sell ticket upgrades and add-ons at various locations throughout museum (not at Box Office) via cash and credit card transactions
- Other duties as assigned
Knowledge, Skills and Abilities:
- Bilingual a plus (Spanish/English)
- Good interpersonal and communication skills in order to speak to visitors and colleagues
- Able to adjust to changing workflow from slow to a fast pace working environment
- Alert and able to respond quickly in an emergency
- Interest in science and history
- Excellent customer service skills
- Relevant volunteer or work experience is preferred
Requirements:
- Available to work 1-3 days a week, including Thursday evening, Saturday and/or Sunday
- Available to occasionally work special event evening shifts
- Able to be in both stationary and circulating positions throughout shift for long periods of times
- Moderate physical activity required to move racks of 3D glasses, laptops, scanner, ticket stock, ticket printers
- Able to operate a desktop computer, mobile computer, scanner or other technical equipment
- Able to ascend and descend stairs for shifts in Giant Screen Theater and Planetarium
- Must be able to arrive to work on time, have proven track record of reliable punctuality and attendance
- Must be at least 14 years of age
- Must comply with the museum’s COVID-19 protocols
Perks of Working at HMNS Include:
- Free individual-level HMNS Membership
- Free admission to museum exhibits, Butterfly Center, Planetarium, Giant Screen Theater and satellite facilities
- Discounted programming including museum summer camp
- Free staff parking
- Flexible scheduling
- Predominately daytime hours (some evenings may be required)
Application Instructions:
Submit resume and completed Museum Application Form in one of the following ways:
- By email to jobs@hmns.org
- By mail to HMNS, c/o HR, 5555 Hermann Park Drive, Houston, Texas 77030
- In person by dropping off your application materials c/o HR at the Museum Service desk at HMNS in Hermann Park
No phone calls, please.
HMNS does not to respond to inquiries regarding application status.
The Houston Museum of Natural Science is an EEO Employer.
Customer Service Representative (Parts Department)
Diversified Sourcing Solutions -
Houston, TX
Customer Service Representative
Elite Services -
Fresno, TX
Customer Service Representative
TM Services -
Houston, TX
