Safety Intervention Coordinator II

Howard Brown Health is a nationally recognized leader in LGBTQ health and wellness. Our commitment to inclusive and affirming care has made us a cornerstone of the Chicago community. At Howard Brown, we believe in providing holistic, patient-centered care that empowers individuals and enriches lives.

Why Join Us?

• Be part of a mission-driven organization dedicated to health equity and social justice.
• Work in a supportive, inclusive, and culturally competent environment.
• Access to continuous learning opportunities and professional development.
• Comprehensive benefits package.
• Contribute to groundbreaking health initiatives and research.

Benefits

• Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan.
  • BCBS HMO, PPO, and PPO Select Plans
  • BCBS Dental

• • • BCBS Vision
  • Paid Time Off:
    • 3-weeks paid vacation and 1-week of personal time
    • 12 accrued sick days per year
    •  10 paid holidays, including Juneteenth
    • PTO Exchange allows employees to turn unused PTO into liquid assets
  • 401k program with up to 5% employer match after 90 days 
  • Employer-paid basic life insurance valued at one times the annual salary
  • Voluntary Life and AD&D, and Short-term and Long-term disability
  • Pre-tax commuter and parking benefit account
  • Flexible Spending Accounts for healthcare and dependent care
  • Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
  • Employee Assistance Program with 5 employer-paid counseling sessions
  • 50% off at Brown Elephant Resale Shops and discounts at local businesses 

What you can expect:

Our growing organization is currently accepting applications for the role of Safety Intervention Coordinator II. A successful candidate centers non-violent crisis intervention, harm reduction, trauma-informed, and restorative and transformative justice frameworks. This role is responsible for the care, welfare, safety and security of clients, patients, participants, and staff of Howard Brown Health (HBH). This position requires advanced communication, crisis intervention skills, and violence prevention and intervention best practices. The Safety Intervention Coordinator helps support the goal of improving the emotional, physical and psychological, health, safety, and well-being of clients, patients, and participants of Howard Brown Health.

How you will make an impact:

• Assists staff in verbal and physical de-escalation of clients, patients, and participants using HBH’s approved methods of crisis prevention and intervention.
• Maintains highest level of client confidentiality and professionalism; follow HIPAA regulations; performs duties according to approved policies and procedures relating to OSHA and Standard Precautions.
• Leads non-violent and culturally competent crisis responses with clients, patients, and participants who have experienced trauma and whose coping mechanisms may involve inflicting harm on others.
• Tours the assigned facility on an hourly basis to identify irregularities, observe protection and fire equipment, upholding clinic guidelines for behavioral expectations of clients, patients and participants.
• Addresses and resolve highly complex issues, referring only the most complex issues to Safety team managers and leaders.
• Demonstrates commitment to Howard Brown Health mission, vision, and values.
• Enforces regulations for the facility with regard to the premises, personnel, and visitors
• Ensures the care, welfare, safety, and security of all staff, visitors, and the physical location.
• Provides excellent customer service to all clients, patients, participants and staff.
• Adheres to all HBH policies and procedures.
• Maintains compliance with local, state, and federal laws and regulations, while maintaining a safe and welcoming physical environment.
• Openly communicates any conflicts, emergencies, and incidents of client, patient, or participant escalation to HBH management and leadership.
• Responds immediately to crises and emergencies, providing necessary direction to clients, patients, participants, and staff and leading resolution efforts.
• Protects HBH assets relative to theft, assault, fire, and other safety issues.
• Follows procedures for various initiatives, including fire prevention, property patrol, verbal de-escalation, traffic control and incident investigations.
• Escorts staff to and from vehicles, bus stops, and CTA stations by request.

 Other duties:

• Uses proper body mechanics while performing all assigned duties.
• Remains alert and aware of the surroundings at all times.
• Able to think clearly and respond appropriately and calmly, during crisis or high-stress periods.
• Possess and utilize empathetic abilities when dealing with clients, participants, patients, and staff.
• Demonstrates ability to work with others and interact appropriately.
• Maintains communication with other managers and relays information regarding events or situations that may affect operations.
• All other duties as assigned.

 Working conditions:

• As a network of community health centers, each site presents its own uniqueness and individuality. Safety Intervention staff are responsible for understanding the scope of services offered at their site in order to better serve the clientele and staff each day.
• Howard Brown Health embraces and advocates for implementing restorative justice practices within the network. Safety Intervention staff are responsible for providing a safe and responsible “first response” to escalated situations at any of our sites
• Ability to stand for long periods of time.
• Must be flexible to work scheduled and non/scheduled hours as required. The Intervention staff will be placed at any site within the HBH portfolio

Expectations:

• Safety Intervention staff must complete all required HBH trainings within the first 90 days of employment. These trainings include, but are not limited to: ALICE, CPI-NCI, CPR/First Aid/AED, and any additional required trainings.
• Safety Intervention staff are responsible for actively participating in daily/weekly/monthly staff meetings, phone calls, huddles, CHAT, etc.
• Keep a daily report log and report all emergencies to site leadership and Safety Intervention Manager immediately 

What you will bring to Howard Brown:

QUALIFICATIONS, KNOWLEDGE, SKILL REQUIRED:

• 18 years of age
• High school diploma or GED
• Excellent verbal and written communication skills
• Capable of following complex instructions
• Experience conduction threat assessments
• Experience interrupting workplace violence
• Strong interpersonal and leadership skills
• Offering the highest levels of integrity and professionalism
• Active participation and leader of HBH trainings and certification courses/activities (i.e. CPI, CPR, ALICE, etc.)
• 2-4 years of previous safety experience
• Knowledge of safety and security operations and procedures

ADA SPECIFICATIONS

• Requires ability to speak audibly and listen actively.
• Requires ability to use computers, telephones and other office equipment.
• Requires ability to sit, stand and walk for extended periods of time.
• May require occasional bending and lifting up to 25 pounds.
• May require periodic travel. 

EQUAL OPPORTUNITY STATEMENT
Decisions and criteria governing the employment relationship with all employees at Howard Brown are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.