What are the responsibilities and job description for the Docent/Tour Guide - Recreation & Parks position at Howard County Government?
BRIEF DESCRIPTION: The Docent/Tour Guide will work at five historic sites in Ellicott City: Ellicott City Colored School, Restored; Firehouse Museum; Thomas Isaac Log Cabin; B&O Railroad Museum, and Patapsco Female Institute Historic Park. They will oversee operation of tours, special events, site set-up and clean-up as required. Docents will interact with the public to provide a successful visitor experience.
DUTIES:
$16.00/hour starting rate
DUTIES:
- Warmly greet all visitors by creating a welcoming and friendly environment.
- Anticipate and respond to visitor needs by providing accurate and helpful information about the site and its offerings.
- Proactively and continuously finds way to enhance guest experience.
- Move throughout assigned site, assisting guests with questions, and interacting with them regarding the exhibits, associated educational content and interpretation.
- Make the extra effort to find information and/or provide assistance to guests’ questions and/or needs.
- Monitor assigned site for safety and security.
- Keep site clean of debris and trash, and wipe down high-touch areas, doors and windows as needed.
- Enforce all museum manners and museum policies.
- Assist in the facilitation of educational programs, field trips and activities.
- Perform all opening and closing duties for sites.
- Perform other duties as required by management.
- Answer onsite phone and report site issues to supervisor as needed.
- Wear Howard County nametag and staff shirt as well as dress appropriately for taking an active role with the public.
- High school diploma or equivalent.
- Prior guest service experience is preferred.
- Ability to effectively communicate with diverse audiences.
- General knowledge, or willingness to learn the history of Ellicott City and Howard County.
- Must be able to walk long distances and stand for long periods of time.
- Must enjoy working with the public.
- Commitment to outstanding guest service and teamwork.
- Experience and ability to work well independently and in a team environment.
- Must be able to work flexible hours including weekends and holidays.
$16.00/hour starting rate
Salary : $16
