Business Support Services Specialist

Description

You belong to a team of extraordinary people who make the magic happen behind the scenes. You are a go-to person for HCLS staff, connecting them with what they need to be successful. HCLS depends on your support to make our organization run smoothly. You contribute to the team effort and are capable and efficient in your work. You welcome visitors with a warm and friendly greeting. You make us shine.

We are seeking a highly motivated Business Support Specialist to join our team! We offer a friendly, collaborative work environment and a generous benefits package including 15 paid holidays and your birthday off. Interested in joining our team?

Who You Are:

• You engage well with others and love getting to know those around you
• You are passionate about delivering an extraordinary customer experience
• You are a problem solver, a quick study
• You are a team player and anticipate the needs of others
• You are energetic and inspire fun
• You are comfortable behind the scenes

A job you will love:

• You receive and process requests for building services and maintenance from all HCLS branches and departments and forward them to the appropriate County Bureau staff in a timely manner.
•  You create, update, and manage documents, Excel spreadsheets, PowerPoint presentations, and flowcharts as assigned.
•  You process procurement orders and track supply inventories as requested.
•  You schedule and track the rotation of equipment among HCLS branches (e.g., laptops, projectors, projection screens, sound systems).
•  You operate the postage meter, prepare outgoing mail and packages, and sort incoming mail.
•  You receive, unpack, and distribute incoming packages to the appropriate department for storage or immediate use.
•  You assist with production-related projects, including printing, copying, collating, folding, stapling, labeling, laminating, and packaging publications.
•  You operate various equipment such as scanners, folding machines, laminators, electric paper cutters, and pressure sealers.
•  You support preparation efforts for HCLS Signature Events (e.g., Evening in the Stacks, HCLS Spelling Bee, Battle of the Books, Professional Development Day, Hi-Tech Carnival). Attend and assist at events before, during, and after the event.
•  You enter meeting room requests into the scheduling database and manage room reservations.
•  You set up and break down furniture, tables, and chairs for HCLS events and meetings.
•  You perform minor repairs to furniture and book drops, and assemble new fixtures as needed.
•  You greet visitors at the Administrative Branch reception desk and announce their arrival to appropriate staff members.
•  You handle and direct incoming calls to the Administrative Branch and retrieve messages from the general voice mailbox. Log and redirect messages to the appropriate recipients.
•  You maintain organization and cleanliness of the staff lounge and its equipment (e.g., microwave, refrigerator), and ensure adequate supplies are available.
•  You prepare refreshments for meetings and events as requested.
•  You drive and make local deliveries as required, including scheduling regular maintenance for the HCLS vehicle and ensuring it is fueled.
•  You perform other duties and special projects as assigned.
•  You maintain regular and predictable attendance.
•  You adhere to all HCLS policies and procedures.

We are guided by these shared responsibilities:

• Position Howard County Library System (HCLS) as a major component of public education for all ages
• Contribute to achieving HCLS' racial and social equity goals. Please view the Brave Voices, Brave Choices initiative.
• Effectively live the Seven Pillars of HCLS’ strategic plan (Authentic Values, Strategic Vocabulary, Everyone a Leader, Winning Teamwork, Community Partnerships, The Power of Us, and Fiercely Loyal Customers), motivating others to do so as well
• Advance HCLS’ educational mission, effectively communicating our curriculum, which comprises Three Pillars (Self-Directed Education, Research Assistance & Instruction, Instructive & Enlightening Experiences)

Requirements

Do you have what it takes?

• High school diploma or equivalency certificate.
•  Minimum of two years of experience working in a production or fulfillment environment.
•  Ability to work both independently and as part of a team.
•  Strong interpersonal skills, with the ability to interact effectively with colleagues and customers.
•  Proven ability to provide excellent customer service.
•  Knowledge of office practices, procedures, and equipment.
•  Ability to learn and use Eclipse, ID Core, and Microsoft Office Suite.
•  Familiarity with Windows and Linux operating systems.
•  Effective verbal and written communication skills.
•  Strong attention to detail, with a demonstrated ability to multi-task and manage time effectively.
•  Problem-solving and process development skills in response to changing customer expectations.
• Mechanical aptitude with experience in general maintenance, including minor repairs on furniture, book drops, and the assembly of small equipment.
•  Valid Driver’s License with a clean, verifiable driving record.

Your job at the library will be active:

•  This position involves a variety of tasks that require standing, walking, bending, reaching, pushing, pulling, and sitting.
•  The role requires occasional strenuous activity, such as lifting cartons of books, heavy furniture, equipment, and packages  Appropriate equipment (e.g., hand trucks) will be used as necessary.

Additional Details

• Grade 3; Salary range $34,465 - $60,434
• Position located at the HCLS Administrative Branch
•  Reports to the Solutions Manager.
•  Full-time position (37.5 hours per week), typically Monday – Friday, between 8 AM – 5 PM. Occasional evenings and weekends required for HCLS Signature Events and Board of Trustees meetings (e.g., 1 PM – 9 PM).
• Position closes 4 PM Friday, January 3, 2025

Howard County’s diversity is its greatest asset. Howard County Library System embraces its multi-cultural and multi-ethnic character. All communities, including communities of color and immigrant communities, are fundamental to our spirit of service, workforce and long-term success. Equity and empowerment are top priorities. We believe all Howard County residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. Among our goals is for our workforce to reflect the community it serves. We are actively working to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Howard County Library System takes pride in providing equal employment opportunities.

Salary : $34,465 - $60,434