What are the responsibilities and job description for the Fiscal Manager I - Finance, Water/Sewer Billing position at Howard County?
Howard County:
Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.
Howard County Government:
Howard County Government is a leader in innovation, best practices and sustainability. It is consistently ranked as one of the best places to live and work in the country. In 2024, Howard County Government received a record-breaking 63 Achievement Awards from the National Association of Counties (NACo) – the most awards in the state of Maryland, and the fifth highest in the nation, as compared to more than 3000 counties. NACo Achievement Awards are the premier national honor to recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policy making.
What are we looking for?
We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.
What you'll like most about working at Howard County Government:
- We are committed to workplace excellence in every area of County government.
- We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!
- We offer competitive compensation and great benefits including medical, retirement, and wellness programs.
- As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.
Performs professional planning work and supervises the daily operations of the Division of Water and Sewer Billing in the Department of Finance. Assignments require evaluative thinking and are carried out in accordance with Howard County Code and policies and procedures. The work includes responsible contacts with workers in other departments, other governmental agencies, and the public.
STARTING SALARY HIRING RANGE:
$40.44 - $45.57
$84,113 - $94,790
CLASS DESCRIPTION:
Performs mid-management and advanced level financial, auditing or budgeting work under general supervision from an administrative or technical superior. Work may include planning, organizing, and supervising the activities of a unit; coordinating budget activities; auditing electronic data processing systems; resolving major program problems; and developing, evaluating and implementing financial budgeting or auditing programs and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Staff Management:
- Conduct 1-on-1’s with all Divisional Staff members.
- Responsible for approving timesheets, timely review of staff leaves requests, and management of staff schedules.
- Responsible for appraising performance, rewarding and disciplining employees
- Responsible for addressing staff complaints and resolving problems timely and effectively.
- Responsible for addressing knowledge gaps within the Division of Water & Sewer Billing.
- Responsible for coaching team members in resolving complex Divisional issues to ensure accuracy.
- Responsible for interviewing, hiring, and developing onboarding/training plans for all new hires including system access requests, equipment, tools, and materials.
Task Management:
- Responsible for ensuring that all Divisional tasks/deliverables are completed timely and accurately.
- Responsible for the delegation of all assigned tasks within the Division of Water & Sewer Billing to ensure appropriate coverages for all Divisional tasks.
- Responsible for ensuring timely responses to all (internal/external) Divisional inquiries.
- Responsible for ensuring that all Divisional procedures are documented and current.
- Monitors daily activities of the Division of Water & Sewer Billing and provides back up support to the team during periods of high volume.
Divisional Management:
- Stays abreast of changes to State or County law which may impact on the division and its requirements and planning for implementing changes to processes.
- Monitors Finance Website and works with Finance IT personnel to keep website updated and relevant tool for citizens.
- Liaisons with the Division of Accounting to research and resolve reconciling items, variances, and other accounting requests.
- Reviews and approves department refunds, SAP docs, and journal entries to ensure accuracy and completeness to maintain fiscal integrity.
- Manages the implementation of new processes, special projects, and other duties as assigned by Bureau Chief.
Works directly with the Bureau of Utilities on complex accounts for billing.
Deals with customers, addresses complaints and prepares complex correspondences to resolve customer issues.
Reviews billing and invoicing out sorts, verifies consumption, corrects readings, and releases billing and corrects EMMA errors.
Ensures accurate and timely billing of water/sewer accounts.
Attends staff meetings and other meetings pertaining to water/sewer services.
Assembles data for preparation of purchasing specifications related to water and sewer billing.
Compiles and analyzes financial information to prepare entries to accounts, such as general ledger accounts, documenting transactions.
SUPERVISORY RESPONSIBILITIES:
Manages and supervises the Division of Water & Sewer Billing. Is responsible for overall direction, coordination, and evaluation of the division. Carries out supervisory responsibilities in accordance with Finance's policies and procedures. Is responsible for presenting solutions to the Bureau Chief and/or Administrative Manager for all operational and staffing issues within the Division of Water & Sewer Billing.
MINIMUM REQUIRED EDUCATION/EXPERIENCE
Bachelor's Degree and four (4) years of related experience or an equivalent combination of education and experience.
PREFERRED EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES:
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
LANGUAGE SKILLS, MATHEMATICAL SKILLS, AND REASONING ABILITY:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
ADDITIONAL INFORMATION:
TO APPLY: You must complete an employment application online to be considered for this recruitment. Resumes cannot be substituted for completion of the job application work history. No paper applications will be accepted.
Selected candidates may be subject to drug screening, background screening, and reference checks.
At time of application, please submit a copy of any college degree, coursework, licenses, or certifications that you have referenced on your application. Applicants who have education obtained outside of the U.S. may need to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org) or World Education Services: International Credential Evaluation (https://www.wes.org/).
Howard County Government is not sponsoring employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986.
Howard County is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The County prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Office of Human Resources directly at HiringPreference@howardcountymd.gov. Requests for accommodations should not be attached to the application.
Salary : $84,113 - $94,790
