Key Account Manager (Safe Vision)

Job Description

Level of Interaction:

Continuous interaction with leadership and employees at all levels throughout the company. Occasional interaction with corporate senior executive management team. Continuous interaction with customers.

Assets/Funds/Information

This position does not have a departmental budget. Acquires and has custody of confidential company and customer data which are vital to the effective operation of the business. Inadequate collection or maintenance, or improper disclosures have the potential for major damage to business operations.

Decisions And Actions

Broad recommendation-making authority with respect to department structure, policies, and work processes and procedures which affect employee morale and overall customer satisfaction with the products and services. Timeliness and appropriateness of decisions have a major impact on operations, top line growth and profitability.

Physical Skills And Certifications

Personal computer keyboard skills and valid driver’s license.

Physical Effort

Walking and prolonged sitting at computer workstation and/or driving. Occasional lifting ≤ 40 lbs.

Working Conditions

Travel up to 25%. Remote office environment. Frequently requires work schedule of 50 to 60 hours per week.

Responsibilities

• Developing a solid and trusting relationship with all assigned SafeVision customers.
• Resolving customer issues and complaints.
• Developing a complete understanding of customer needs.
• Anticipating customer changes and proposing/implementing improvements.
• Managing communications between customers and internal teams.
• Strategic planning to improve customer results.
• Conducting new account presentations and negotiating contracts with potential and existing customers.
• Working with Sales Team, Marketing, Lab Operations, Managers, and team members from other departments to ensure all customer needs are met.
• Collaborating with entire SafeVision team to maximize profit by up-selling or cross-selling.
• Planning and presenting reports on customer and territory progress, goals, and quarterly initiatives to share with team members and stakeholders.
• Meeting all customer needs and deliverables according to proposed timelines.
• Analyzing customer data to provide customer relationship management.
• Expanding relationships in order to bring in new customers.
  
  

Qualifications

• Bachelor’s degree in marketing, business administration, sales, or relevant field.
• Four to five years’ previous work experience in Sales, Management, National Account Management, or relevant experience
• Able to multitask, prioritize, and manage time efficiently.
• Goal-oriented, organized team player.
• Encouraging to team and staff; able to mentor and lead.
• Self-motivated and self-directed.
• Excellent interpersonal relationship skills.
• In-depth understanding of Distributors and their position in the industry.
• Eager to expand company with new sales, clients, and territories.
• Able to analyze data and sales statistics and translate results into better solutions.
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person.
• Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.
• Strong negotiation skills, with ability follow-through on client contracts.
• Ability to multitask and manage multiple Distributor accounts.
• Proven results of delivering solutions and meeting sales goals.