What are the responsibilities and job description for the Technical Customer Assurance Mgr position at HP Development Company, L.P.?
Technical Customer Assurance Mgr
Description -
Job Summary
- This role is responsible for leading functional project teams, and guiding them to embed quality requirements, processes, and practices throughout the lifecycle of product development. The role ensures rigorous evaluation of product designs and production activities, and reduces failure risks. The role leverages advanced subject matter knowledge to drive innovation, integrate cutting-edge technologies, and champion quality initiatives across various projects.
Quality Engineering
Description - Technical Customer Assurance Manager (TCAM)
Location for this position : United States
HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
HP has an impressive portfolio and strong innovation pipeline across areas such as :
Mobile Workstations
We're looking for visionaries who are ready to make an impact on the way the world works. At HP, the future's yours to create!
Key Responsibilities :
Leading post-sale support and driving deep strategic relationships for assigned key HP customers of significant scope and complexity at the country, region or worldwide level.
Utilizes in-depth understanding of customer business and complex requirements to prevent issues, provide & validate the solutions, and demonstrate services added value.
Working in a collaborative and a cohesive manner with various key HP business units, the TCAM role works across functions to lead solutions for customer problems, provides installed base performance data and analysis, proactive information including advisories and pre-alerts.
Active contributor for retention and business growth by ensuring exceptional customer experiences and by proactively acting on indicators from the customer through direct feedback, participating in Sales RFPs and through engagement with sales & support teams.
Provides mentoring and guidance to peers and lower level employees
Multi country responsibility / a large country with multiple sub regions
Working with regional / WW teams to represent the business on behalf of the geography covered
Education and Experience Required :
Bachelor Degree in Engineering or equivalent experience
5 years of proven track record in Service Business Management
Basic experience in one of the related disciplines of delivery, customer support or business planning prior to taking business management role
Knowledge of ITIL, Quality Analysis, and 8D concepts.
Knowledge and Skills Required :
The successful candidate will be entirely customer centric, possess outstanding verbal and written communication skills, have the ability to lead teams to common goals, read and analyze data and have a prevention mindset.
Excellent relationship building skills
Able to engage across all levels within a customer setting, from IT Support to C-Level executives.
Negotiation skills - ability to resolve complex post sale issues in assigned accounts.
In depth knowledge of HP support and service processes.
Track record of direct customer interaction and successful problem resolution
Ability to create, interpret and deliver complex reporting
Technical problem solving skills.
Project management skills
Ability to work under pressure and to drive urgency in external teams
Ability to work in a proactively keeping direct and indirect trends in focus for accounts
Some knowledge of HP sales & support structures
Able to track costs and actions for business accountability
Impact & Scope
Impacts function and leads and / or provides expertise to functional project teams and may participate in cross-functional initiatives.
Complexity
Disclaimer
The base pay range for this role is $104 800 up to $149 350 annually with additional opportunities for pay in the form of bonus and / or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits :
HP offers a comprehensive benefits package for this position, including :
4-12 weeks fully paid parental leave based on tenure
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
Engineering
Schedule -
Full time
Shift -
No shift premium (United States of America)
Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you'd like more information about HP's EEO Policy or your EEO rights as an applicant under the law, please click here : Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement
Salary : $104,800 - $149,350
