Medical Office Receptionist

We are seeking a dependable and experienced medical receptionist with an excellent attendance record who is familiar with the front desk workflow of a medical office: check-in/ check-out, medical insurance eligibility verification, medical records, referrals, and the use of eClinicalWorks electronic medical records.

Responsible for providing exceptional customer service as the first point of contact for external customers in the office and on the telephone. Greets patients and visitors and determines their needs by directing them accordingly. Facilitates efficient patient flow through the office, handles busy phone volume of patient calls, and appointment scheduling, The ideal candidate for this position is detail-oriented, has excellent time management skills, and has a proactive work ethic.

Must be able to read and understand benefit eligibility reports and determine deductible, copay, and coinsurance amounts. Must be familiar with checking insurance eligibility through various insurance portals and experience reading patient account ledgers and billing alerts regarding current and past due balances. Must know how to obtain VA and government insurance referral authorizations, and obtain authorizations/ pre-certifications for services and additional visits (preferred). Familiarity with the VA HRSM system is a plus.

Rotating shift of 6:45 am - 4 pm; 7:45 am - 5 pm depending upon the needs of the practice; Travel to Macon office and/ or our satellite offices in Warner Robins, Dublin, & Milledgeville GA every week or rotating basis. Seeking local candidates residing in Macon Georgia and/or surrounding cities (within 45 minutes). Must be dependable and able to work the entire workshift. This is a full-time position. We do NOT have any part-time positions available.

NOTE: eClinicalWorks experience preferred. Phreesia experience preferred. Applications will be accepted for those applicants who complete the employer pre-screening questions and skills tests.

Qualifications
- Medical administrative support
- Patient service experience
- Proficiency in using eClinicalWorks
- Strong time management skills
- Previous experience as a medical receptionist
- Familiarity with EMR and EHR systems
- Ability to handle multi-line phone systems
- Knowledge of HIPAA regulations
- Experience with front desk duties and office administration
- Understanding of medical terminology and records

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

Medical Specialty:

• Pain Medicine

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• When you need to collect money from a patient based upon their current insurance and account ledger, what do you say?
• As a medical receptionist verifying patient benefits, what information do you need to provide to the insurance company?
• What information is found on a benefit eligibility report? Be as detailed as possible.
• Other than the insured's name, policy number, and group number- what information is found on a patient's insurance card that is needed in a medical office?
• Are you able to travel to our offices in Macon, Dublin, Warner Robins, & Milledgeville GA on a weekly basis and bi-weekly rotating basis as needed?
• Have you worked in a medical physician's office or hospital primarily as a medical receptionist? If so,for what company and for how long? List dates. If not, what is (was) your primary job function?
• Explain the process used to verify patient benefits.
• Name of the employer(s) where you used eClinicalWorks and what was your specific role?
• Are you currently employed? If yes, name of current employer. If not, name of last employer.
• Are you able to work a rotating shift of 6:45AM -5PM and 7:45AM - 5PM Mondays through Fridays as needed?

Education:

• High school or equivalent (Required)

Experience:

• Medical Receptionist: 1 year (Required)
• eClinicalWorks: 1 year (Preferred)

Ability to Relocate:

• Macon, GA 31210: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $16