What are the responsibilities and job description for the Data Center Hands and Feet Support position at HPTech Inc.?
Job Details
Roles and Responsibilities
- Update DC Sheet/Inventory
- Update DC Portal
- Server OS installation.
- Server Configuration
- Update Firmware, BIOS and drivers etc.
- Vendor co-ordination for hardware issue
- Share Logs with Vendor for hardware issue
- Vendor Escorting in DC
- Parts received and return
- Server Mounting
- Server Movement
- Rack Movement
- Prepare Gatepass for Device Movement
- Escorting Vendor in MUX Room
- Coordination with Network Team
- Network Connectivity
- Coordination with Teams (VM, Storage, Backup & Unix)
- Maintain DC Store (Server Part Only)
- Coordinate with Custom for Material inspection
- Coordinate with Logistics Team
- PO and Invoice status check
- Maintain Authorization Sheet (DC, MUX & Fire Proof Safe)
- MUX room cleanup
- DC cleanup
- Check and maintain Power and Cooling in DC
- Labeling on Racks and Devices
- BMS servers issues
- provide Recording Backup as per admin request
- Tape Movement to Fire Proof Safe
- ATS Installation
- ATS Configuration
- PDU Installation
- Reports
- Remedy and Tasks
- Mail update (1.) - Conduct periodic audits across LoBs to ensure adherence to regulatory compliance and CoE processes
- Collate audit findings, analyse the same and prepare reports on the findings
- Support to the LoB HR to come up with an action plan based on the audit finding
- Follow up with the LoB HR for execution of action plans to ensure closure of non-compliance
- Prepare reports periodically for the CoE review with the Senior Management
- Share reports / data with the LoB HR leaders on a periodic / ad-hoc basis to help them monitor their average resource cost targets / wage bill as a % of revenue / other relevant KPPs and metrics
- Track lateral hiring as per the lateral hiring grid / other metrics relevant to LoBs and share reports with them as and when required
- Compile data and prepare monthly / quarterly update reports as per the requirement of LoBs and CoE
- Share reports with the supervisor for review and circulation to relevant stakeholders
- Provide inputs (if any) on improving the current reports
- Study the HR plan and understand requirements from the CoE
- Understand the requirements from LoBs; Document the requirements for automation / enhancement of the process and share with supervisor for review
- Provide recommendations to the supervisor on the design / change of HR processes basis their implications in HCL context, best practices through competitor analysis and research material available
- Pilot and test the new process; Prepare training material, support socialization of the same across Business Units
- Coordinate with the LoB HR and Business leaders to enable rollout of the new processes
- Follow up with the Process and Policies Team to ensure right automation and policy document updation due to changed processes
- Respond to customer queries as and when required and escalate to supervisor when required
Soft Skills
- Strong written and verbal communication skills
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Strong customer service skills
- Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
- Must be detail oriented and self-motivating , self-starter with ability to work on their own initiatives
- To work through issues analytically to a successful conclusion
- Flexibility with respect to time client deliverables need to be met with a Can do attitude
- Excellent problem solving / quantitative/ analytical skills
- Experience of managing and leading a geographically and culturally diverse team
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