Salesforce SME

Salesforce SME

NYC - Near NY region for this role (Preferred locals)

Duration: Long term contract

Note: looking more of an SME who can drive Salesforce Practice/team at the client location

JOB SUMMARY:

The Transformation and Innovation team is responsible for setting the vision, strategy, and road map to deliver best-in-class experiences for internal and external customers of BANK across different digital channels. To achieve our objectives, the team has established a customer-first design approach that puts our customers (external and internal) at the center of everything that BANK does as well as leverage agile operating models to accelerate development progress to drive innovation. The team's mission is to build innovative digital experiences that allow customers to service their BANK accounts and help them further manage their finances in a digital way, wherever they are!

The Salesforce PM will manage the Salesforce development and production support team and projects associated with Sales Process & Tools initiative. A successful candidate will be a strategic, results-driven leader who is passionate about designing best-in-class digital experiences and staying at the forefront of cutting edge technology in the banking space

PRIMARY DUTIES AND RESPONSIBILITIES:

• Work closely with Partners and clients to deliver functionality on budget and on time.
• Responsible for day to day management of the team and projects.
• Proficient storyteller. Have the ability to compose a story backed by research and data, to convey the product vision, then present to a wide audience including senior leaders in BANK.
• Interface with Legal, Compliance, Risk, and ensure strategies and execution for the set of features under their control are delivered flawlessly and meet key compliance, risk, and control need to protect both our business and customer interests.
• Manage the product backlog and prioritization of features, taking into account varying priorities across multiple lines of business. Manage Agile Scrum teams to implement the build of a best-in-class digital experience.
• Monitor, analyze and communicate performance of Salesforce platform, Track KPIs and share with stakeholders on an on-going basis.

Qualifications

• 14 or more years of experience in the industry. 5 years in Banking & Financial Services
• 7 years of Project and People Management experience.
• 7 years of hands-on Salesforce development experience
• Demonstrated ability to solve problems, determine appropriate actions and complete projects with little direction.
• Ability to meet tight deadlines and thrive in a multi-project environment, while ensuring production systems are up and performing well.
• Experience in agile development processes.
• Excellent verbal and written communication skills