Benefits Account Manager

Join Our Team as a Benefits Account Manager at HR Butler!

Are you a service-minded professional with a passion for helping clients navigate their benefits with ease and confidence? Do you enjoy building strong relationships, solving problems, and making a lasting impact through exceptional support? If so, we'd love to hear from you!

About the Role:

As a Benefits Account Manager, you'll be the go-to partner for clients when it comes to managing their employee benefits. In this role, you'll provide hands-on support for everything from enrollments and billing questions to helping clients explore new benefit options. You'll build trusted relationships with clients and carriers alike, making sure that every interaction reflects our commitment to service, accuracy, and care.

This role requires a valid Ohio Health & Life Insurance license; or the ability to obtain one.

What You'll Do:

• Manage a portfolio of clients, serving as their primary point of contact for benefit-related support.
• Assist with enrollments, terminations, and claims follow-ups, working directly with carriers to ensure timely and accurate processing.
• Resolve billing issues between clients and carriers by reviewing statements, reconciling discrepancies, and providing solutions.
• Maintain strong client relationships, helping clients make informed decisions about benefit offerings and introducing new products when appropriate.
• Provide education and support to help clients and their employees understand benefit options and processes.
• Collaborate with internal teams to improve workflows and ensure timely service delivery.
• Stay organized and accountable, managing tasks independently while keeping communication open with your team and clients.
• Contribute to continuous improvement, sharing ideas and feedback that help streamline processes and elevate the client experience.

What We're Looking For:

• Client-Focused: You care about helping people and do what it takes to provide great service.
• Detail-Oriented: You're thorough, accurate, and take pride in doing things the right way.
• Clear Communicator: You can explain benefits in a way that's easy to understand, whether over the phone, in writing, or in person.
• Problem-Solver: You're resourceful and proactive when issues arise, and you know when to ask for help.
• Team-Oriented: You enjoy collaborating but can also take initiative and work independently.
• HIPAA-Aware: You understand the importance of confidentiality and compliance, and you're able to manage sensitive information while following HIPAA guidelines.
• Independent & Accountable: You can work independently, take ownership of your tasks, and know when to loop in your team for support.

Why Join Us?

• Client-Centered Mission: Play a key role in helping businesses offer meaningful, compliant benefits to their employees.
• Supportive Team Environment: Work with people who care about what they do - and each other.
• Growth Opportunities: Expand your knowledge of benefits and business services in a company that encourages development.
• Make a Difference: Build long-term partnerships with clients and help them feel confident in their benefit decisions.

Ready to Support Clients in a Meaningful Way?

If you're ready to grow your career in a role where service, relationships, and reliability matter, we'd love to connect with you!