Operations Manager

Operations Manager

This role is located in the Michiana area.

Want to continue to grow and enhance your career? Do you enjoy managing projects, while also working directly with Customers? Do you thrive in a flexible environment where you can feel challenged and grow at your own pace?

Then we have a place for you!

What We Offer:

• Exciting, innovative, and collaborative office work environment
• Challenging and progressive career development
• Competitive salaries
• Comprehensive Health & Wellness programs
• Retirement Program with Employer Match
• Best practice Paid Time Off policies and paid holidays
• Open communication, recognition programs, and team-building events
• And much more to motivated, results-oriented individuals who want to make a real difference in their community and role

What You'll Do:

As the Operations Manager, you will manage and oversee the day-to-day operations, manage field teams, optimize workflows, and uphold our commitment to safety and quality standards.

Your Accountabilities in the Role:

• Plans, organizes, and oversees all operational activities, ensuring effective execution of fire/security projects and services.
• Supervises, supports, and motivates a project and field team, ensuring high performance and adherence to company standards.
• Schedules and manages service projects, installations, and inspections to ensure timely deliveries within scope and budget.
• Maintains and enforces quality control procedures to meet industry regulations, codes, and customer expectations.
• Works closely with finance to manage budgets, control costs, and optimize resources.
• Serves as a primary point of contact for clients to address issues, manage expectations, and build lasting relationships.
• Identifies and implements process improvements to streamline operations, enhance service delivery, and reduce operational inefficiencies.

Position Requirements:

• Education: Bachelor's Degree in Business Administration, Operations Management or related field; or an equivalent combination of education and experience
• Experience: 3 years of operations management experience preferably within fire protection, security, or related industry. Knowledge of fire/safety regulations is a plus.
• Certifications: N/a
• Functional Skills: Strong planning, prioritizing organization skills. Strong attention to detail and execution skills. Strong time management and scheduling skills; ability to manage various projects at one time; ability to conceptualize and problem solve. Ability to manage and adhere to a budget.
• Technology Skills: Proficient technology skills with experience in scheduling software and CRM systems.
• Communication Skills: Strong written and verbal communication skills with the ability to present information.
• Leadership/ Behaviors: Strong leadership skills with ability to develop, mentor and coach others; ability to motivate others. High customer focus and forward thinking. Strong networking and relationship building skills. Ability to analyze situations and provide thoughtful recommendations.
• Culture Match: Safety and customer focused; collaborative and responsible to ensure that work is complete, on-time, and accurate.

Other Important Information:

Pay/Salary: Salary is commensurate with proven expertise.

• And, the compensation will grow as the team member grows!

Reports To: General Manager

Core Hours: 8 am - 5 pm (schedule can be flexible; will work approx. 8 hours within this timeframe)

Typical Work Week: M-F; some weekends [& OT] required (when applicable); 40 - 45 hours a week on average

Direct Reports: 5

Travel: Approximately 30-40% in the local area.