What are the responsibilities and job description for the SAP FSM, Service Management (SM/CS) Sr. position at HR Link Group, Inc?
Job Details
- Job Title: SAP FSM, Service Management (SM/CS) #CGN_FSM
- Location: California
- Travel: 30% travel ..Hybrid Travel to California
- Duration: 12mo
- ** Aerospace & Defense Experience required.
** Must have:
- A&D ( Aerospace & Defense / Government) industry exp.
- Hands-on:
o SAP FSM - (Field service Management)
o SAP Service Management (SM)
o SAP Customer Service (CS)
- Proven hands-onSAP S/4 HANA
JOB DESC:
Key Requirements:
- 10 years SAP FSM CS/SM implementations
- Expertise in SAP S/4HANA integration with modules such as SD, PM, CS, MM, EWM.
- Strong experience in field service workflows, scheduling, workforce optimization, and mobile service execution.
- SAP BTP, IoT, predictive maintenance, Procore/SAP CPQ integrations is a plus.
- Lead solution design, stakeholder engagement, and user adoption strategies.
Consultant works closely with our delivery team and the client to ensure a seamless SAP FSM implementation,
driving best practices and efficiency in service execution, technician scheduling, field operations.
Configuration & Implementation:
- Configure & implement SAP FSM
- Configure & implement SAP Service Management (SM)
- Configure Customer Service (CS) and SAP S/4HANA Service.
- Integration of SAP SM with (MM, SD, PM), 3rd party systems
Support & Troubleshooting:
- Level 2 and Level 3 support, troubleshooting for service order management
- Maintenance planning, warranty management, repair processes.
- Conduct root cause analysis for issues, proposing effective and timely solutions to minimize disruption.
- Work with onshore teams and client stakeholders to resolve incidents and improve system performance.
Testing & QA
- Create test scripts and perform end-to-end testing of SAP SM configurations
- Ensure all configurations meet project and client requirements.
- Support User Acceptance Testing (UAT)
- Assist end-users with test execution, capturing results, and resolving any identified issues.
Documentation & Training
- Prepare documentation for configurations, customizations, user guidelines.
- Conduct training sessions for client teams on new functionalities, process changes, and best practices in service management.
Qualifications:
- Minimum of 10 years SAP Service Management or Customer Service (CS),
- Hands-on - SAP S/4HANA Service and integration with other SAP modules.
- Experienced in offshore delivery models, including collaboration with onshore counterparts
MUST HAVE experience
| SAP FSM Configure & implement |
| SAP SM - Service Management Configure & implement |
| SAP CS -Customer Service Configure |
| SAP S/4HANA Service |
| Field service workflows |
| FSM scheduling |
| Workforce optimization |
| Mobile service execution |
| SAP SM Integration with (MM, SD, PM |
| Aerospace & Defense Industry experience |
| SAP S/4HANA integration with SD, PM, CS, MM, EWM. |
| SAP BTP |
| IoT |
| Predictive Maintenance |
| Procore/SAP CPQ integration |
| Lead solution design, stakeholder engagement, user adoption strategies. |
| Aerospace & Defense Industry experience |
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