What are the responsibilities and job description for the Accounts Receivable Manager - Student Accounts position at HR Options?
Our client, The University of San Francisco (USF) is looking to fill the Accounts Receivable Manager position in Student Accounts.
The University of San Francisco is currently seeking a highly motivated and dynamic Accounts Receivable Manager to oversee and collect outstanding receivables in Student Accounts. This position is hybrid.
The University of San Francisco is located in the heart of one of the world’s most innovative and diverse cities, and is home to a vibrant academic community of students and faculty who achieve excellence in their fields. Its diverse student body enjoys direct access to faculty, small classes and outstanding opportunities in the city itself. USF's Jesuit Catholic mission helps ignite a student’s passion for social justice and a desire to “Change the World From Here.”
A temporary position is an excellent opportunity to gain industry experience or get your foot in the door with an employer. It’s a great way to network, pick up new skills and expand your resume.
Come work for us! We offer competitive pay, as well as SF Health and Sick benefits and 401(k) upon meeting the eligibility requirements.
Responsibilities:
- Develop innovative strategies to enhance collection efforts and strengthen communication with students, families, and campus partners
- Extract, analyze, and reconcile Accounts Receivable Data from Banner and Tableau
- Help develop benchmarking reporting data for account receivables analysis
- Collaborate with the Collections Coordinator to develop long-term strategies for improving collections efforts
- Conduct trend analysis on accounts receivable and student payment behavior to inform strategic decisions
- Provide high levels of customer service through phone, in-person, and email interactions
- Ensure compliance with federal, state, and institutional regulations, including FERPA, IRS, and PCI-DSS standards
- Act as a key contact for escalated Accounts Receivable issues, ensuring empathetic and solution-oriented service
- Facilitate professional development opportunities to maintain industry standards
- Coordinate with IT and Institutional Research for accurate and timely data reporting
- Work with Admissions, Financial Aid, and Registrar to align collection policies with institutional goals
- Develop and maintain dashboards and reports on student account metrics for leadership review
- Promote inclusive practices to ensure equitable payment options and resolutions for all students
- Review, enhance and track payment plan offerings for past due students
- Provide monthly updates on collection efforts to the Director of Student Accounts
- Provide guidance and assistance to both internal and external customers
- Serve as a liaison to other departments
- Provide departmental training and update the Student Accounts reference guide
- Assist the Director with additional projects as needed
- Perform other assigned duties to ensure the department’s smooth operation and maintain the university’s reputation as a viable partner
Qualifications:
- Bachelor’s degree from a college or university
- At least three years of experience in student billing, collections, or a related field, with increasing levels of responsibility
- Proficiency in Banner or a similar enterprise system preferred
- Strong communication skills and the ability to interact effectively with diverse groups, including students, colleagues, and community members
- Comprehensive knowledge of financial aid sources, how they are applied to student accounts, and the reconciliation of fund balances
- Expertise in the application of payments to accounts and the establishment of internal cash controls
- Familiarity with invoicing and payment collection processes for both individuals and third parties within a high-volume, regulated environment utilizing a complex student information system
- Capability to engage with a diverse population, resolve conflicts, coordinate interdepartmental projects, and interact professionally with outside agencies and auditors
- Exceptional organizational and time management skills
- Ability to foster communication and collaboration by creating a positive, cooperative, and productive work environment both within and outside the university
- Familiarity with university infrastructure, policies, and procedures, or the ability to quickly learn them
- Strong attention to detail and ability to maintain high levels of productivity and accuracy
Pay Rate: $33.26 per hour
Salary : $33
