Demo

Technical Support Lead Specialist

HR Pals & Recruiting Pals
Lincoln, RI Full Time
POSTED ON 3/22/2025
AVAILABLE BEFORE 4/17/2025

Job Summary

We are seeking an experienced Customer Service Team Supervisor to join our team at HR Pals & Recruiting Pals. As a key member of our Command Center, you will be responsible for providing exceptional customer support and leading a team of customer service representatives.

The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work well in a fast-paced environment. If you are a motivated and results-driven professional looking for a challenging opportunity, please consider applying for this exciting role.

Key Responsibilities

  • Lead Customer Support Team: Supervise a team of customer service representatives and provide guidance on customer service best practices.
  • Escalation Resolution: Handle complex customer escalations and resolve issues efficiently and professionally.
  • Team Development: Develop and implement training programs to enhance customer service skills and improve team performance.
  • Performance Metrics: Monitor and analyze customer service metrics to identify areas for improvement and develop strategies to enhance customer satisfaction.
  • Collaboration: Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.

Requirements

  • Customer Service Experience: Minimum 3 years of experience in a customer-facing role, preferably in a contact center environment.
  • Leadership Experience: Prior leadership experience is a plus but not required.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with customers, colleagues, and management.
  • Problem-Solving: Strong problem-solving skills, with the ability to analyze complex customer issues and develop effective solutions.
  • Time Management: Effective time management skills, with the ability to prioritize tasks and meet deadlines.

About Us

HR Pals & Recruiting Pals is a leading provider of home services, committed to delivering exceptional customer experiences through our innovative approach to customer service. We offer a dynamic and supportive work environment, with opportunities for career growth and development.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Technical Support Lead Specialist?

Sign up to receive alerts about other jobs on the Technical Support Lead Specialist career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$71,493 - $95,519
Income Estimation: 
$95,951 - $128,520
Income Estimation: 
$59,001 - $77,833
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$84,660 - $113,309
Income Estimation: 
$109,829 - $147,099
Income Estimation: 
$58,647 - $76,811
Income Estimation: 
$71,493 - $95,519
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at HR Pals & Recruiting Pals

HR Pals & Recruiting Pals
Hired Organization Address Dayton, OH Full Time
Our client is a premier hotel in the heart of Dayton, Ohio’s central business and cultural hub, a lively area for both b...
HR Pals & Recruiting Pals
Hired Organization Address Lincoln, NE Full Time
Data Governance Manager Position Overview We are seeking a highly skilled and detail-oriented Data Governance Manager to...
HR Pals & Recruiting Pals
Hired Organization Address Lincoln, NE Full Time
Company Overview Our client operates regionally throughout the Northeast and Mid-Atlantic as a provider of a wide range ...
HR Pals & Recruiting Pals
Hired Organization Address Lincoln, RI Full Time
Job Description We are seeking a highly skilled and experienced Customer Service Team Supervisor to join our team at HR ...

Not the job you're looking for? Here are some other Technical Support Lead Specialist jobs in the Lincoln, RI area that may be a better fit.

Administrative Support Specialist

Bridge Technical Talent, Providence, RI

Technical Support Team Lead

HR Pals & Recruiting Pals, Lincoln, RI

AI Assistant is available now!

Feel free to start your new journey!