Customer Success & HR Client Advocate

This is a fun job and provides customer service, payroll and HR operational support to our Clients. To be successful you must like to be friendly and listen and talk to people. You must thrive on wanting a busy day, and be rewarded by servicing a happy client at the end of your contact. And one other huge success factor is being detailed oriented and flourish on accuracy. This position will also learn payroll processing on our system.  This position can lead to a HR Career path or payroll and accounting path. 

Responsibilities: 

• Point of contact for the payroll & HR department; provide outstanding customer service to clients, their employees, visitors, and staff. Must enjoy pleasant phone conversations and customer service 
• Support activities related to personnel actions, ensuring the availability of collateral materials and files to support activities such as offer letters, on-boarding, new hire orientation, and termination. 
• Help employees enroll with our online enrollment system and help them with the on-boarding process providing a great employee experience 
• Serve as primary contact for assigned clients regarding payroll processing and any issues; 
• Work effectively to make sure that payroll processing runs smoothly and is timely; 
• Investigate discrepancies and provide information in non-routine situations. 
• Ensure that new hires for clients have completed all onboarding documentation and are finalized in the system prior to processing payroll.  May include assisting employee with navigating the system, etc  
• Willingness to talk with clients and employees and provide exemplary customer service 
• Creating high quality customer interactions by offering creative solutions which solve customer and agent problems while reducing the customer effort. 
• Taking ownership of client and employee issues and present solutions to solve client and employee concerns/issues related to employee situations. 
• Working in a high energy, fast paced environment to provide ease of doing business while delivering high quality and exceptional service. 
• Adapting to the specific needs and concerns of clients and employees in order to build strong relationships for our team specified business needs. 
• Demonstrating strong discipline to prioritize and manage workload including balancing the time between calls and processing paper requests. 
• Compile payroll data such as employee garnishments, vacation accruals, deductions, etc.; 
• Enter employee information/update data in payroll system, becoming an expert in the system; 
• Provide/run custom reports from Payroll system as requested by clients; Teach clients how to pull reports 
• Demonstrating a high degree of professionalism in all interactions. 
• Assist with implementation of new clients.  This includes setting them up in the system, training for new clients and their team members, etc.  
• Other duties as assigned. 
• Acting as a liaison with other departments to resolve problems. 

 Requirements: 

• Will demonstrate confidence and ability to handle a wide variety of situations; possess a strong attention to detail with exceptional problem solving skills, critical thinking skills and the ability to multi task in a fast-paced environment. 
• AA degree in related field or equivalent work experience (a plus) 
• 1-2 years of experience preferably as an Administrative Assistance supporting multiple duties in a similar role 
• Candidates are also required to have exceptional computer skills in a Windows based environment. 
• Detail oriented and have good knowledge of Outlook, WORD and Excel 
• Strong verbal and written communication skills 
• Maintain a positive and professional demeanor 

We provide an abundant level of benefits including PTO, and 401K with a company Match.  

We are an Equal Opportunity Employer.

Salary : $20 - $25