System and Desktop Administrator

E2 Optics is an award-winning, Woman-Owned technology integrator, headquartered in Denver, Colorado. We help clients deploy remarkably efficient solutions that are modern, turnkey, and minimize operational costs. We design low voltage solutions that seamlessly integrate audiovisual, physical security, structured cabling, and wireless solutions, including DAS and WiFi systems. Our experience spans Enterprise and Government clients within the Energy, Finance, Health Care, Higher Education, Manufacturing, Media & Communications, and Transportation industries. Our Core Values, which are built around Safety, guide our business, employees, and relationships with customers and partners. We embrace these values to be a better business and better people, while having fun in the process. As a result, we've set a new standard, and our clients have made E2 Optics one of America's largest and fastest-growing companies. Working as a member of the Information Technology team, the System Administrator is primarily responsible for enhancing and maintaining a good end user experience through managing the Helpdesk. The Administrator will help establish guidelines and procedures following Best Practices using clearly defined procedures and policies, in-person instruction, and overall guidance so that s / he may be successful in their position Core Duties & Responsibilities : Safety is our number one Core Value. Follow safe work practices and company and client worksite policies. Promotes company Core Values to foster and safeguard family-centric culture. Manage PC setup and deployment for new employees using department standard processes. Identify, diagnose, and resolve problems for users of personal computer software and hardware,E2 Optics network, the Internet, and other E2 Optics technology services; communicate solutions to end-users through the Helpdesk system. Provide support during and after-hours for remote users. Support end-users for PC Hardware, operating systems, software applications, peripherals, and communication devices. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. Train people in computer system use. Connect and setup hardware, load all required software for workstations and servers. Communicate to Management, and end users effectively. Analyze and evaluate helpdesk incidents and make recommendations to reduce Help desk incident rate. Provide orientation and training to other Helpdesk Personnel. Assist in the development of procedural documentation for Helpdesk Personnel. Proactively identify opportunities to implement IT performance and process improvements that result in alignment with E2's business requirements by exercising discretion and independent judgment. Prepare, maintain and keep updated IT procedures and documentation. Maintain an inventory of parts for emergency repairs. Coordinate with vendors and with company personnel to facilitate purchases. Test software and hardware, evaluate and recommend for management review. Provide after-hours support for all infrastructure hardware and systems. Develop and implement IT process improvements. Partner with project leaders on business initiatives to design and develop the required infrastructure. Lead and participate in IT projects as directed by Information Technology Manager Participate in and manage IT projects as assigned by supervisor. High level troubleshooting and monitoring of the network, servers, internet, and Cloud environments to maintain a high level of functionality to end users. Research new and evolving technologies and make recommendations on their potential use to resolve issues or provide enhanced functionality for the company. Administer network and server security measures. Maintain and monitor local voice and data infrastructure. Maintain and monito