What are the responsibilities and job description for the Desktop Administrator position at Red Roof?
Duties and Responsibilities
- Consulting with users to determine hardware and software needs.
- Administer Network end user accounts. Create new user accounts.
- Manage access privileges of end users and maintain appropriate levels of security for various network resources.
- Develop and implement environment monitoring to ensure compliance with licensing, security, and configuration requirements.
- Assist with development and implementation of approved standards, policies, processes, and procedures that ensure stable, secure, and cost-effective end user computing environment.
- Assist with development and implementation of distribution packages to install software for desktop and laptop computers.
- Have a comprehensive knowledge and understanding of the ticket tracking system and asset inventory system.
- Conduct testing, troubleshooting and maintain user equipment.
- Work with vendors on warranty registration and replacements.
- Assist Network Administrator with Server and Network Management (when applicable).
- Respond to user's needs in a prompt, courteous, professional manner.
- Establish and maintain effective professional working relationship with co-workers, and every level of management.
- Perform other duties as assigned.
Qualifications