Operations Manager - Tolar Systems

Are you a natural motivator? Do you thrive in a fast-paced environment where you are empowered to make decisions, invest and cultivate your team, and extend outstanding services to your customers? Tolar Systems, an award-winning Texas IT company, is excited to announce a new opportunity for a highly skilled but humble Operations Manager to join their team. The main function of this role is to manage our strategic operations as a passionate and effective people leader. As an integral leadership team member, this person will actively drive the activities and employee accountability that support Tolar’s ongoing growth. Our ideal candidate will focus on elevating relationships, displaying trustworthiness, being vision-driven, and being ready to step into an organization with a fully developed strategic plan and culture.

Tolar Systems is a leading provider of IT services across central and west Texas, providing IT Support services such as technical helpdesk support, computer support, and IT consulting to small and medium-sized businesses in Texas since 1999. Check out why Tolar Systems has been named among the World’s 501 Best MSPs at www.tolarsystems.com

As our Operations Manager, your responsibilities fall into the following five areas:

• Effective Leadership: Play a key role in shaping the company’s vision and guiding long-term goals with a decisive, detail-oriented approach. Stepping back from micromanagement (“Let Go of the Vine”), aligning teams with a clear direction, empowering autonomy, and fostering growth while maintaining a focus on the company’s core values.
• Management: Ensure clear expectations are set through SMART goals that align with company and departmental priorities, using a bold and action-oriented approach to establish direction and drive results.
• Accountability: Owns operational results, aligns actions with expectations, and communicates openly about progress and challenges. Prioritize the greater good, demonstrate grit, and foster a purposeful culture.
• Service/Account Management: Identifies and resolves process problems and/or conflicts, implements corrective actions, and ensures clear client communication about issues and impacts.
• Project Management & Professional Services: Prioritize and schedule projects, set client expectations, and serve as our Professional Services Team Lead.

We believe you should have the following skills to be successful in our Operations Manager role:

• Minimum of 4 years of leadership experience working within multiple layers of leadership and demonstrating your ability to coach, develop, and manage others
• Demonstrated experience successfully managing short-term projects
• Ability to leverage exceptional people skills to connect, communicate, mentor, build trusted relationships, and provide the utmost level of customer service
• Strong emotional intelligence with the ability to adapt leadership style to accommodate team members' natural tendencies
• Proven ability to multitask, manage, prioritize, organize, plan, focus, adapt to changes quickly, and follow through
• Advocates perseverance through obstacles
• Capacity to reason through mechanical principles
• Microsoft Office Suite/Teams super user
• General understanding of AI and how to use it in a business setting
• Experience working within a ticketing system (i.e., ConnectWise)

Bonus points if you have any of the following:

• Related education/training
• Operations experience within a company running on an EOS structure
• CompTIA Project Certification

If you are ready to make an impact, apply to become our new Operations Manager. We offer competitive wages, a benefits program, HSA, 401(k) with company match, an Individualized Financial & Wellness Program, and much more! Our employees even enjoy a professional massage in the office every month! Join the Tolar team and make your impact on the IT industry!