What are the responsibilities and job description for the Patient Service Representative position at HRE Group?
We are seeking a dedicated and detail-oriented Patient Services Representative to join our healthcare team. In this vital role, you will be the first point of contact for patients, ensuring a welcoming and efficient experience in our medical office. You will manage various administrative tasks, maintain patient records, and uphold the highest standards of customer service while adhering to HIPAA regulations.
Duties
- Greet patients upon arrival and assist with check-in procedures at the front desk.
- Manage appointment scheduling and confirmations using Meditech or similar electronic health record systems.
- Handle patient inquiries and provide information regarding services, policies, and procedures.
- Maintain accurate patient records and ensure compliance with HIPAA regulations.
- Process patient information efficiently and accurately in a computerized system.
- Collaborate with medical staff to ensure seamless patient flow and service delivery.
- Assist with administrative tasks such as filing, data entry, and managing correspondence.
- Address any issues or concerns raised by patients in a professional manner to enhance their experience.
Requirements
- Previous experience in a medical office or hospital setting is preferred.
- Must have experience with Epic
- Strong customer service skills with the ability to communicate effectively with patients and staff.
- Proficiency in office administration tasks, including familiarity with Meditech or similar software.
- Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality.
- Excellent organizational skills with attention to detail in managing patient records.
- Ability to work collaboratively in a fast-paced environment while prioritizing tasks effectively.
- A positive attitude and a willingness to learn new processes related to medical office management.
Job Details:
- Full Time: M-F 8am-430pm
- Pay: $21.50 per hour
- Job type: On-site
Job Type: Full-time
Pay: From $21.50 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Work Location: In person
Salary : $22
