Property Manager

WHO WE ARE:

Established over thirty-five years ago in New Orleans, Louisiana, HRI Properties (HRI) is a full-service real estate development company and a national leader in the adaptive reuse of historic structures. HRI Properties is vertically integrated and has expertise in development, construction, design, governmental relations, environmental matters, historic landmark designation, and property management. 

HRI Management, LLC (HRIM) is the multi-family property management entity within HRI Properties.  HRIM manages a diverse portfolio of fifty-three multi-family developments consisting of five thousand units that offer luxury, affordable, and mixed-income living opportunities and over two hundred thousand square feet of office/retail space in a five-state area for HRI Properties, HRI Communities, and third-party property owners.  

At HRIM, our long-term track record of success is attributable to our associates and their impact on the communities we manage.  Our team is as diverse and unique as our property portfolio mix, and we are proud to have one of the highest employee tenure records in our industry.   We welcome and embrace all ethnicities, cultures, ages, and lifestyles and hire individuals who can choose where they want to work. Because of our reputation and company culture, they have decided to work at HRIM.

SUMMARY

The property manager is responsible for ensuring the efficient operations of the property. Key areas include unit reporting, rent reporting, collections, and other supportive management functions. This position also assists with leasing, resident services, cultivating positive resident relations, and resident retention.

JOB RESPONSIBILITIES

• Schedule, supervise, and direct the daily activities of all on-site staff
• Prioritize and assign service requests, make-ready priorities, and repair projects
• Conduct training, coaching, and disciplinary action, as needed, per standards of HRIM
• Complete performance appraisals as scheduled
• Create an atmosphere of cooperation, enthusiasm, service urgency, teamwork, customer satisfaction, and professionalism among staff members
• Achieve property-level budget goals related to occupancy, expenses, NCF, etc.
• Review monthly income and expense reports and reports on any variance from the budget
• Assist maintenance staff in negotiating supplies and services with vendors and contractors to achieve the most competitive prices for the property
• Prepare and submit weekly and monthly reporting as required for the property
• Control and maintain petty cash funds
• Adhere to management company personnel and operations policy and procedures and compliance with company standards
• Stay abreast of current policies and guidelines, maintain policy manual as changes are updated, and review and monitor policies with employees to ensure compliance
• Maintain resident relations and resolve residents’ concerns in a professional, timely manner
• Ensure late notices are delivered to the appropriate resident; prepare legal action for eviction when necessary
• Complete proper move-in/move-out functions in Yardi 
• Provide effective marketing and communications, including advising management of pertinent issues as related to the community, market, or other respective issues
• Ensure that all property website advertising and information is accurate and up to date
• Responsible for daily property walkthroughs to ensure the building and grounds are well-maintained
• Plan, promote, and implement an effective Resident Retention program
• Notify residents of upcoming community activities, regular resident recognition, follow-up on service requests, and continual promotion of resident services
• Perform annual inspections of each unit
• Perform other duties as assigned

QUALIFICATIONS

Required Skills/Abilities

• 5 years of multi-family property management experience required
• Mixed-income or tax credit/LIHTC housing experience preferred
• Experience with local and state housing agencies preferred
• Proficiency in Microsoft Office Suites required
• Yardi and Elite experience preferred

Physical Requirements:

• Prolonged periods sitting at a desk, working on a computer, standing, walking, giving tours, and meeting with potential tenants
• Must be able to lift up to 15 pounds at a time
• Must be able to cover a variety of properties with stairs and conduct tours in various weather conditions

"We don’t just offer a job—we offer a lifestyle! Join our team and enjoy amazing perks that make work-life balance a reality."

Comprehensive Health Coverage – Medical, dental, and vision because your well-being matters.
Competitive Pay – We reward hard work with generous compensation.
Paid Time Off & Holidays – Plenty of time to relax, recharge, and enjoy life outside of work.
Career Growth & Learning – Training, mentorship, and tuition assistance to help you grow.
Team Culture & Perks – Team events, wellness programs, employee discounts, and more!