Building Materials Delivery Dispatcher

Join the Hartville Hardware family, where we believe that a contented team provides exceptional customer service. Our commitment to treating individuals with fairness and compassion fosters a positive environment for our valued team members.

HRM Enterprises, Inc. encompasses the largest independent hardware store in the country, a renowned restaurant, an ever-thriving Marketplace, and a sought-after campus drawing guests from both near and far. As a locally owned and operated company, we take pride in leading the markets we serve, driven by a dedicated team that consistently exceeds our guests' expectations. We are dedicated to providing an outstanding workplace, encouraging professional growth and excellence among our team members.

Our Culture and Team Members:
With 83 years of industry experience, our family of businesses continues to thrive. Hartville Hardware, in operation for over 53 years, has earned a reputation as an excellent workplace. Many of our team members have chosen to make a career at the Hardware, with some exceeding 40 years of service. 

Compensation Package:

• Competitive Salary: We offer a competitive base salary commensurate with your skills, experience, and the current market standards.
• Benefits: Comprehensive health insurance coverage, including medical, dental, and vision, ensuring the well-being of you and your family.
• Paid Time Off: Generous paid time off (PTO) allowance, allowing you to maintain a healthy work-life balance.
• Retirement Planning: 401(k) retirement savings plan with company matching, empowering you to plan for your future financial security.
• Professional Development: Opportunities for ongoing professional development
• Team Member Discounts: Exclusive discounts on our products/services, fostering a culture of appreciation for our valued team members.
• Wellness Programs: Participation in wellness programs designed to enhance your overall health and well-being.

What We Expect:

We seek professionals who thrive in a collaborative environment of like-minded individuals. Our core values include:

• We do whatever it takes 
• We give more than is expected
• We are long-term focused

If you are a compassionate professional who cares deeply about solving guests' problems, we invite you to join our team at Hartville Hardware.

Job Title: Building Materials Delivery Dispatcher

Essential Duties:

Administrative/Personnel Management

• Listen and respond to driver feedback/issues (drivers requested: first aid kits, job-specific tools on the trucks, protocol changes)
• Communicate to drivers regarding Standard Operating Procedures, changes, customer issues, safety, feedback from management
• Delegate work as needed such as staging/moving product, lumber building materials, safety checks / cleaning vehicles and stocking delivery items.
• Facilitate training of new hires
• Manage driver schedules, vacations, call-offs, and substitutes

Customer Service

• Bridge the communication and information gap between sales and customers to get delivery done accurately and with the necessary equipment (correct “Ship to Address,” correct supplies and tools, correct specific precautions based on conversation with customer)
• Handle problems that arise on delivery
• Handle property damage claims
• Handle customer service inquiries
• Expedite urgent Special Orders 
• Create Delivery Expectations” document to keep strong communication to the customer from point of sale to delivery 
• Contact customers to coordinate their delivery, adopting firm yet flexible outlook
• Handle customer service calls regarding defective product 

Logistics/Delivery Troubleshooting

• Identify and mitigate delivery pitfalls beforehand
• Handle customer service calls as needed
• Plan and schedule deliveries, accounting for mileage and install time 
• Coordinate schedule of non-department use of box trucks
• Handle delivery vehicle maintenance issues (tires, oil changes, repairs as they are needed)
• Interpret accrued data to plan staffing needs and number of delivery trucks needed
• Make sure the delivery trucks have adequate and specific tools
• Provide feedback to sales team regarding sales-based issues (wrong addresses, improper parts/quantities sold, product not ordered or backorders)
• Organize data on appliances, mileage, stops, damages, SKUs, in order to make future efficiency changes
• Coordinate closely with Warehouse Manager/ puller to ensure the correct product is on hand and ready for delivery
• Coordinate items being pulled for transfers and loading of the transfer truck 
• Also assist in deliveries as needed - must be able to have a clear driving record and pass a DOT physical. 
• Pulling loads in warehouse or in yard as needed.

Requirements of this position:

• Attention to detail
• Customer service skills
• Organizational abilities
• People skills
• Prioritization capabilities
• Must be able to lift 50 lbs. continuously
• Must be at least 21 years of ago to meet DOT and insurance driving requirements

Job Particulars

Full Time - up to 45 hours on average in peak season or at the direction of management; 40 hours in the off season.