Project Sales Supervisor - Middlefield

Hartville Hardware is excited to announce the opening of our new store in Middlefield, Ohio, coming late this summer! As we expand, we’re looking for dedicated individuals to join our team and be part of this exciting new chapter.

At Hartville Hardware, we believe that a happy, engaged team delivers exceptional customer service. Our commitment to treating each team member with fairness and respect fosters a positive work environment where everyone feels valued and supported.

Who We Are:

As a locally owned and operated company, we take pride in leading the markets we serve, driven by a team that consistently goes above and beyond for our customers. With 82 years of industry experience, Hartville Hardware has built a strong reputation for excellence. For over 52 years, we have provided a workplace where many of our team members have built lifelong careers, some serving for more than 40 years.

What We Offer:

Compensation Package:

• Competitive Salary: We offer a competitive base salary commensurate with your skills, experience, and the current market standards.
• Benefits: Comprehensive health insurance coverage, including medical, dental, and vision, ensuring the well-being of you and your family.
• Paid Time Off: Generous paid time off (PTO) allowance, allowing you to maintain a healthy work-life balance.
• Retirement Planning: 401(k) retirement savings plan with company matching, empowering you to plan for your future financial security.
• Professional Development: Opportunities for ongoing professional development
• Team Member Discounts: Exclusive discounts on our products/services, fostering a culture of appreciation for our valued team members.
• Wellness Programs: Participation in wellness programs designed to enhance your overall health and well-being.

Our Values and Expectations:

At Hartville Hardware, we seek individuals who thrive in a collaborative environment and embody our core values:

• We do whatever it takes – Committed to excellence and problem-solving.
• We give more than is expected – Going above and beyond for customers and teammates.
• We are long-term focused – Building careers and relationships that last.

If you’re passionate about customer service, enjoy working in a supportive team environment, and want to be part of something new and exciting, we invite you to join our Middlefield Hartville Hardware family!

Position Summary

The Project Sales Supervisor is responsible for leading and overseeing the sales team in the Appliances, Flooring, Kitchen & Bath, Doors, Windows, and Building Materials departments. This role focuses on driving sales, managing team performance, and ensuring exceptional customer service in project-based sales. The ideal candidate will have a strong background in home improvement products, team leadership, and sales strategy, ensuring that customers receive expert guidance and support throughout their purchasing journey.

Key Responsibilities:

Leadership & Team Development:

• Supervise, train, and mentor the Project Sales Team across multiple departments.
• Set sales goals and monitor individual and team performance to ensure targets are met.
• Conduct regular coaching and development sessions to enhance product knowledge and sales techniques.
• Foster a positive and customer-focused work environment that aligns with company values.

Sales & Customer Engagement:

• Assist customers with large-scale home improvement projects, providing expert recommendations on appliances, flooring, countertops, doors, windows, and decks.
• Develop strong customer relationships by understanding their needs and offering tailored solutions.
• Oversee special orders and ensure timely follow-up with customers regarding order status and delivery.
• Work closely with contractors, builders, and homeowners to provide quotes, product recommendations, and project guidance.

Operational & Merchandising Responsibilities:

• Ensure sales areas are well-organized, stocked, and visually appealing to maximize sales opportunities.
• Collaborate with the merchandising team to set up promotions, seasonal displays, and new product launches.
• Monitor inventory levels and coordinate with purchasing teams to maintain adequate stock.
• Work with vendors and suppliers to stay updated on new products, trends, and best practices.
• Problem solve customer issues 

Strategy & Performance Management:

• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Implement strategies to increase revenue and enhance the customer experience.
• Assist in setting pricing structures and promotional strategies to remain competitive.
• Ensure compliance with company policies, safety procedures, and operational guidelines.

Qualifications & Skills:

• 3 years of experience in retail sales, project sales, or home improvement industry.
• Leadership or supervisory experience in a retail environment preferred.
• Strong knowledge of appliances, flooring, countertops, doors, windows, and decks.
• Excellent customer service and relationship-building skills.
• Ability to multi-task, problem-solve, and make data-driven decisions.
• Proficient in using POS systems, inventory management software, and Microsoft Office Suite.

Physical Requirements:

• Ability to stand, walk, and engage with customers for extended periods.
• Comfortable with some lifting and moving of products or displays as needed.

     Availability Requirements

• Must be available to work one evening until 7pm and most Saturdays.

• Store Hours are Monday-Friday 6am-7pm and Saturday 7am-5pm

This is an exciting opportunity for a motivated sales leader with a passion for home improvement projects and a commitment to team success. The Project Sales Supervisor will play a key role in driving customer satisfaction, sales performance, and department growth in a dynamic hardware store environment.