Tools and Outdoor Power Sales Supervisor - FT - Middlefield

Hartville Hardware is excited to announce the opening of our new store in Middlefield, Ohio, coming this summer! As we expand, we’re looking for dedicated individuals to join our team and be part of this exciting new chapter.

At Hartville Hardware, we believe that a happy, engaged team delivers exceptional customer service. Our commitment to treating each team member with fairness and respect fosters a positive work environment where everyone feels valued and supported.

Who We Are:

As a locally owned and operated company, we take pride in leading the markets we serve, driven by a team that consistently goes above and beyond for our customers. With 82 years of industry experience, Hartville Hardware has built a strong reputation for excellence. For over 52 years, we have provided a workplace where many of our team members have built lifelong careers, some serving for more than 40 years.

What We Offer:

Compensation Package:

• Competitive Salary: We offer a competitive base salary commensurate with your skills, experience, and the current market standards.
• Benefits: Comprehensive health insurance coverage, including medical, dental, and vision, ensuring the well-being of you and your family.
• Paid Time Off: Generous paid time off (PTO) allowance, allowing you to maintain a healthy work-life balance.
• Retirement Planning: 401(k) retirement savings plan with company matching, empowering you to plan for your future financial security.
• Professional Development: Opportunities for ongoing professional development
• Team Member Discounts: Exclusive discounts on our products/services, fostering a culture of appreciation for our valued team members.
• Wellness Programs: Participation in wellness programs designed to enhance your overall health and well-being.

Our Values and Expectations:

At Hartville Hardware, we seek individuals who thrive in a collaborative environment and embody our core values:

• We do whatever it takes – Committed to excellence and problem-solving.
• We give more than is expected – Going above and beyond for customers and teammates.
• We are long-term focused – Building careers and relationships that last.

If you’re passionate about customer service, enjoy working in a supportive team environment, and want to be part of something new and exciting, we invite you to join our Middlefield Hartville Hardware family!

Position Summary

The Sales Supervisor for Tools and Outdoor Power is responsible for leading and supporting the sales team in this key department. This role ensures exceptional customer service, maintains product knowledge, drives sales, and oversees daily operations. The Sales Supervisor works closely with team members and store leadership to create a positive shopping experience while upholding Hartville Hardware’s high standards of service and expertise.

As Team Leader: 

As a team leader, the supervisor embodies servant leadership characteristics, such as putting others above oneself.  They must be willing to do whatever it takes, setting the tone with hard work and dedication. They must have the ability to confront and coach team members performance issues and give appropriate praise to team members when exhibiting ideal behaviors.

Regular Duties Include:

• Assigns tasks to team members and ensure completion in a timely manner
  
  
• Schedules team members using store scheduling framework and UKG software - balancing adequate coverage and work/life balance
  
  
• Confronts and corrects team member performance issues and gives appropriate praise
  
  
• Informs team members of new company policies
  
  
• Coaches team members in processes that Hartville Hardware has adopted
  
  

• Ensures that monthly department meetings and annual reviews are completed
  

As Customer Service Leader: 

As a customer service leader, the supervisor must provide direction to all supervised team members on the floor through modeled behavior. They must always treat customers and team members the way that they would want to be treated. They are responsible for the customer shopping experience in their department first and throughout the store second, continually looking for ways to improve the customer experience.

Regular Duties Include:

• Being an advisor and coach in resolving customer issues
  
  
• Is the lead contact on the floor for all promotions, informing team members of upcoming events
  
  
• Trains team members in customer service best practices
  
  
• Resources and schedules any department specific training needed by team members
  
  
• Implements new department specific processes with the goal of alleviating customer service issues
  

Sales Floor Leader:

As a sales floor leader, the sales supervisor is one who ensures the retail sales floor and back stock areas are organized and properly stocked in order to maximize profit in their area.

Regular Duties Include:

• Works in sync with the relevant Merchandise Manager advising on product selection and ordering need
  
  
• Keeps sales floor and back stock areas clean and orderly
  
  
• Makes sure shelves are cleaned, stocked, and priced correctly  
  
  
• Helps maintain location codes
  
  
• Ensures proper signage is made and placed where and when needed
  
  
• Prepares department(s) for promotions or sales
  
  
• Updates price changes on the floor within 24 hours of receiving them
  
  
• Reviews Scan Outs promptly and return to relevant Merchandise Manager
  
  
• Spends a majority of their time on the sales floor when not working on administrative or other assigned tasks
  

Professional Development:

A supervisor must invest in themselves for future growth and development. They must be able to implement a strategic annual growth plan, as well as meet regularly with the General Manager. They must be a lifelong learner who is teachable. 

Regular Duties Include:

• Meet with the General Manager regularly
  
  
• Attend  manager meetings, necessary trade shows and professional events as assigned by the Division Manager
  
  
• Willing to pursue and/or agree to training involving sales, customer service and relevant department products
  
  
• Intentionally looks for ways to improve themselves as well as those around him/her
  
  
• Understands and utilizes key profit indicators

Availability Requirements

• Must be available to work one evening until 7pm and most Saturdays.

• Store Hours are Monday-Friday 6am-7pm and Saturday 7am-5pm

This is a great opportunity for a hands-on leader with a passion for tools. If you enjoy helping customers and leading a team, this role is a perfect fit!