What are the responsibilities and job description for the General Manager 2 - Support Services position at HRM INFO LLC?
Job Description :
Key Responsibilities :
- Harboring and strengthening lasting professional relationships with key client stakeholders
- Conducting patient rounding with nurses
- Identifying and implementing process improvement initiatives
- Ensuring that employees demonstrate an active customer hospitality orientation toward both clients and customers.
- Integrating fully within our clients organization by becoming a trusted advisor with a customer service focus
- Ensuring patient happiness
- Analyzing patient satisfaction data, financial results, and implementing additional measurements and action plans in these areas to achieve optimal unit performance.
- Completing required departmental reporting, including financial reports and analysis
- Building a positive environment, while developing and motivating the team
- Participation in and directing the patient transport, PEMS, and SRC operations, employee rounding and interaction with the patients, their families and the nursing staff, ensuring proper transport procedures & staff training.
- Refine systems ensuring sustained effort of achieving standards and follow through and visibility within the facility.
Do you have :
Responsibilities :
Responsible for general management of an account / unit providing two or more core services (Core Services of : Transport, Concierge or Service Response Center (SRC) Senior-most person assigned to a one client account.
Qualifications :
