Customer Service Agent

HRmango is hiring for a prestigious innovator in the auto rental industry that has career advancement, financial security and growth potential!

We're looking for a fun and personable Front Desk Service Agent to add to our team. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Pleasantly handles and resolves customer questions, comments, and complaints while working face-to-face in city / market locations.

What You'll Do :

• Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction.
• Answer customer questions and provide assistance based on each customer's needs and requests
• Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.
• Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information.
• Answer telephone in a friendly, helpful manner.
• Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
• Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition;
• Must be able to work the following shift / schedule : Weekdays, Weekends, Days, evenings and Holidays.

You are :

Preferred Experience & Qualifications :

Comp, Perks & Benefits

Job Type : Full-time

Salary : $10.00 / hour

Required education :

Required experience :

Required license or certification :

Learn More

Salary : $10