What are the responsibilities and job description for the CUSTOMER SERVICE TEAM MEMBER position at HRO Inc?
Due to our firm's adaptability, resiliency, and creativity, we maximized the relationships we have previously built in the telecommunications industry with new lucrative essential service provider partnerships. In response to our business's continued growth, we are looking for a Customer Service Team Member to serve this new partnership. The Customer Service Team Member will assist and oversee an existing customer and new customer base that our clientele provides us through a lead-generated database.
Customer Service Team Member Responsibilities :
- Collaborate with management staff to stay updated on new client products, services, sales promotions, and policies
- Interact with clients in a friendly and professional manner while actively listening to their concerns and resolving issues promptly
- Provide targeted service and product solutions during one-on-one meetings with customers and clients
- Handle confidential customer information with sensitivity and discretion according to the client's compliance and privacy policies
- Suggest areas of improvement to management staff to increase consumer and client satisfaction
- Represent our organization and clients in a professional business manner at all times
Customer Service Team Member Qualifications :
LI-Onsite
