What are the responsibilities and job description for the Sr. Voice Recording Engineer position at HSBC?
Description
Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
Dealerboards, call center, Telephony, Mobile and Zoom communications.The role will ensure that all of the voice recording systems are in compliance with HSBC internal standards as well as complying with external regulatory obligations.
As our Sr. Voice Recording Engineer you will :
Maintain robust, effective and fault tolerant designs for all owned services
Provide 24 x 7 support and rapid resolution of all service affecting issues
Vigorous prevention of recurring issues and rapid root cause analysis and resolution
Solid vendor and contract management and oversight
Strong commercial management and provision of cost-effective Trade Floor services
Provision and adherence to all standards and practices and resolution of any audit issues
Identiy and implement of new and emerging technologies which enhance HSBC value
For this role, HSBC targets a pay range between $131,900.00 and $197,800.00
The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing / certification requirements, internal relativity, and specific work location.
At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.
Qualifications
You´ll likely have the following qualifications to succeed in this role :
Experience with the setup and management of a Voice Recording Trade Floor environment
Experience with the following technologies : BT Open Trade platform, Speakerbus, Verint 15.2 WFO, NICE NIM 4.1, Cisco Call Manager and Proteus call logging
Degree level education or equivalent experience
Solid understanding of SIP and application support
Strong stakeholder management and communication capabilities
Effective stakeholder management skills with a focus on building long-term relationships, and collaborating directly with a variety of vendors, customers and colleagues at all levels of seniority (technical, business, development, compliance)
Proven ability to articulate complex and technical issues concisely, suitable for all levels across the HSBC group
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.
Job Field : Technology
Primary Location : North America-United States-New York-New York
Other Locations : North America-United States-New York-Buffalo
Req ID : 0000L1E7
Salary : $131,900 - $197,800
