What are the responsibilities and job description for the Sr. Voice Technical Engineer Supervisor position at NYC Department of Housing Preservation & Development?
The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed to move the City towards a smaller jail system without compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledgeable experts.
The IT Division is in need of a Sr. Voice Technical Engineer Supervisor. Assisting the Telecom Manager with overseeing a team of approx. 8 Technicians. Responsible for all the installation, configuration and support of DOC Voice Communications running on both Cisco IP Telephony and Legacy Harris PBX systems. Responsible for 24x7 support and coverage across all DOC operations and facilities in the City of NY.
Preferred Skills
Minimum Qualifications
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The IT Division is in need of a Sr. Voice Technical Engineer Supervisor. Assisting the Telecom Manager with overseeing a team of approx. 8 Technicians. Responsible for all the installation, configuration and support of DOC Voice Communications running on both Cisco IP Telephony and Legacy Harris PBX systems. Responsible for 24x7 support and coverage across all DOC operations and facilities in the City of NY.
Preferred Skills
- At least 5 years of experience working with Cisco Call Manager
- Strong understanding of end-to-end support services, including telecommunication
- Advanced knowledge of Cisco UC, including Call Manager, Presence Server, and
- Strong analytical and problem-solving abilities.
- Ability to work effectively in a team-oriented and fast-paced environment.
- Proactive approach to troubleshooting and resolving technical issues.
- Excellent time management and organizational skills with the ability to handle
- In-depth knowledge of Cisco voice technologies and network infrastructure.
- Cisco UC: 4 years (Required)
- Presence Server: 4 years (Required)
- Call Manager 10.x: 4 years (Required)
Minimum Qualifications
- A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;
- A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations;
- Education and/or experience which is equivalent to "1" or "2" above.
- At least 5 years of experience working with Cisco Call Manager (version 10.x and above) and Unity. - Strong understanding of end-to-end support services, including telecommunication and network infrastructure. - Advanced knowledge of Cisco UC, including Call Manager, Presence Server, and Contact Center Express. - Strong analytical and problem-solving abilities. - Ability to work effectively in a team-oriented and fast-paced environment. - Proactive approach to troubleshooting and resolving technical issues. - Excellent time management and organizational skills with the ability to handle multiple tasks simultaneously. - In-depth knowledge of Cisco voice technologies and network infrastructure. - Cisco UC: 4 years (Required) - Presence Server: 4 years (Required) - Call Manager 10.x: 4 years (Required)
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Salary : $100,000 - $130,000
