Customer Service Intern

Overview

Join Atlantic Automation Company as a Customer Service Intern and help drive innovative support strategies for our distributed products, with a focus on Red Box Tools and Power solutions. You will gain hands-on experience in customer engagement and accounts receivable processes. This hybrid role provides exposure to diverse business functions, helping you build a strong foundation in customer service while contributing to our operational success.

Who We Are

Atlanta Automation Company is a state-of-the-art global machinery supplier for mattresses, apparel, automotive interior, and furniture industries. We are an industry leader in developing custom innovative automation solutions in heavy-duty sewing machinery, packaging equipment, industrial sewing, and other supportive machines. We provide businesses with innovative solutions for manufacturing superior products while maximizing efficiency and reducing costs. One of our subsidiaries include Priceless Aviation Products for aircraft tugs, aircraft tools and other ground support equipment (GSE).

Atlanta Automation Company is a business unit of HSM, headquartered in Hickory, NC since 1944. Our commitment to excellence goes far beyond our products and processes; it is centered on the people who make it all possible. If you're interested in learning more about our company culture, as well as the benefits we offer our employees, please visit our website or social media pages.

Responsibilities

Customer Service and Accounts Receivable:

• Communicate with customers via phone, email, and other channels to provide information about products, quotes, and orders.
• Process customer orders and monitor their status using EDI/web-based systems.
• Ensure order accuracy by cross-referencing details with quotes or price lists.
• Manage customer accounts, including entering sales orders, processing credits, and managing cash-in-advance payments.
• Assist in preparing Proforma invoices for international shipments and gathering NAFTA documentation as required.
• Maintain customer records, including reference sheets, pricing lists, and shipping requirements.
• Provide prompt support to address customer queries, resolve issues, and escalate concerns when needed.

Administrative and Cross-functional Support:

• Document and communicate customer requirements to relevant team members.
• Coordinate with sales, quality, and engineering departments to address customer needs.
• Assist with sourcing materials and solutions that meet customer specifications and maintaining related records.

Qualifications

Education and Skills

• Currently pursuing a undergraduate degree in Marketing, Communications, Business, or a related field, with junior or senior standing preferred, but not required.
• Strong written and verbal communication skills, with a keen attention to detail.

Technical Proficiency

• Proficient in Microsoft Office Suite, including Outlook, Excel, and Word.
• Familiarity with graphic design tools (e.g., Canva, Adobe Creative Suite) is a plus.

Attributes and Work Style

• Self-motivated and eager to learn, with a proactive approach to problem-solving.
• Excellent organizational skills and ability to manage multiple projects or tasks in a fast-paced environment.

• Ability to collaborate with cross-functional teams and build strong interpersonal relationships.

Company Summary

At HSM Solutions our culture is built on a foundation of teamwork, innovation, and celebrating our successes together as a team. We provide our employees with the tools and resources they need to achieve their goals and to make a meaningful impact on our customers, our company, and our communities. If you're looking for a place that's not just a job, but a spot where you can grow and make a real impact, then HSM Solutions is the place for you. 

Contact Information

For immediate consideration, please apply through our career site at www.hsmsolutions.com/careers and a recruiter will be in touch. You can also reach out directly at jobs@hsmsolutions.com to follow up on your application. 

Military veterans encouraged to apply!

Pay Range

EEOC

HSM prohibits discrimination based on any protected status, workplace harassment/bullying, and retaliation for filing a complaint or providing information related to a complaint. HSM provides equal employment opportunity to all employees and applicants without regard to an individual's protected status: race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any other protected status.

Salary : $20