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Customer Service Intern

HSM
Lawrenceville, GA Intern
POSTED ON 1/7/2025 CLOSED ON 2/5/2025

What are the responsibilities and job description for the Customer Service Intern position at HSM?

Join Atlantic Automation Company as a Customer Service Intern and help drive innovative support strategies for our distributed products, with a focus on Red Box Tools and Power solutions. You will gain hands-on experience in customer engagement and accounts receivable processes. This hybrid role provides exposure to diverse business functions, helping you build a strong foundation in customer service while contributing to our operational success.

 

Customer Service and Accounts Receivable:

  • Communicate with customers via phone, email, and other channels to provide information about products, quotes, and orders.
  • Process customer orders and monitor their status using EDI/web-based systems.
  • Ensure order accuracy by cross-referencing details with quotes or price lists.
  • Manage customer accounts, including entering sales orders, processing credits, and managing cash-in-advance payments.
  • Assist in preparing Proforma invoices for international shipments and gathering NAFTA documentation as required.
  • Maintain customer records, including reference sheets, pricing lists, and shipping requirements.
  • Provide prompt support to address customer queries, resolve issues, and escalate concerns when needed.

Administrative and Cross-functional Support:

  • Document and communicate customer requirements to relevant team members.
  • Coordinate with sales, quality, and engineering departments to address customer needs.
  • Assist with sourcing materials and solutions that meet customer specifications and maintaining related records.

 

Education and Skills

  • Currently pursuing a undergraduate degree in Marketing, Communications, Business, or a related field, with junior or senior standing preferred, but not required.
  • Strong written and verbal communication skills, with a keen attention to detail.

Technical Proficiency

  • Proficient in Microsoft Office Suite, including Outlook, Excel, and Word.
  • Familiarity with graphic design tools (e.g., Canva, Adobe Creative Suite) is a plus.

Attributes and Work Style

  • Self-motivated and eager to learn, with a proactive approach to problem-solving.
  • Excellent organizational skills and ability to manage multiple projects or tasks in a fast-paced environment.
  • Ability to collaborate with cross-functional teams and build strong interpersonal relationships.

 

 

 

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