Director of Quality Assurance

Overview

The Director of Quality Assurance oversees the quality control systems across 25 manufacturing sites, ensuring that all products meet ISO 9001, IATF 16949, and VDA 6 standards, as well as customer expectations and regulatory requirements. This role is pivotal in driving the company’s reputation for high-quality products and ensuring competitive advantage in the global market.

Who We Are

Founded in 1944, HSM is a third generation privately held company which offers a proud rich history immersed in manufacturing innovation and our commitment to our people. We have 25 unique locations across the United States.  Our Corporate Headquarters is in Hickory, NC and houses our leadership, Finance, EHS, Human Resources, Benefits, and additional teams.

HSM specializes through its subsidiaries, in the manufacturing of components for furniture, bedding, transportation, packaging, automotive, and healthcare industries. We also design and construct automated production machinery for these industries. We likely have manufactured something you use every day like sofa or bed springs, pool noodles, recliner mechanisms, packaging supplies, fabricated sofa cushions, bus seats, and much more.  

Our commitment to excellence goes far beyond our products and processes; it is centered on the people who make it all possible. If you're interested in learning more about our company culture, as well as the benefits we offer our employees, please visit our website or social media pages.

Responsibilities

• Strategic Quality Leadership
  • Develop, implement, and lead a robust quality assurance strategy across all sites, aligning with the company’s business goals and the appropriate requirements of our diverse automotive, furniture and bedding portfolio.
  • Regularly review and update quality assurance policies and procedures to adapt to new regulations or technical standards.
• Quality Systems Management
  • Ensure the establishment, implementation, and maintenance of the quality management system in compliance with ISO 9001, IATF 16949, and VDA 6 standards.
  • Oversee the preparation for external quality audits and lead corrective actions following audit findings.
• Team Leadership and Development
  • Manage and expand the capabilities of the quality assurance team across all sites through recruitment, training, and professional development.
  • Foster a culture of continuous improvement, collaboration, and high performance.
• Cross-Functional Collaboration
  • Work closely with manufacturing, engineering, and product development teams to integrate quality assurance measures into all aspects of product design and production.
  • Act as a key liaison between the company and customers, suppliers, and regulatory bodies, ensuring that all quality issues are effectively resolved.
• Data-Driven Quality Improvement
  • Monitor key performance indicators (KPIs) across all sites to identify areas for improvement and implement data-driven strategies to enhance product quality and reduce defects.
  • Implement advanced quality planning (AQP) methods and tools, including statistical process control (SPC), failure mode and effects analysis (FMEA), and control plans.
• Compliance and Certification
  • Ensure that all sites maintain up-to-date certifications and compliance with industry-specific standards and customer requirements.
  • Regularly communicate with certifying bodies and maintain a thorough understanding of industry trends and compliance requirements.
• NPI Quality Management
  • Ensure that all product launches are supported through APQP processes with customer requirement compliance and supplier quality management.
• Warranty and Field Issue Remediation
  • Manage incoming claims and work to minimize business exposure to field warranty risk.
  • Work with regulatory bodies to ensure all field issues at hand are managed appropriately and any risk is mitigated promptly.
  • Manage with the team any quality issue that has escaped a facility.
• Other duties assigned by Manager

Qualifications

• Education: Bachelor's or Master’s degree in Quality Management, Industrial Engineering, or a related field.
• Experience: Minimum of 12 years in quality management within the manufacturing sector, with at least 7 years in a leadership role overseeing multi-site operations in the automotive industry.
• Certifications: Certified Quality Auditor (CQA) or Certified Quality Manager (CQM) preferred.
• Skills:
  • Expert knowledge of ISO 9001, IATF 16949, and VDA 6 quality standards.
  • Proven ability to lead quality assurance in a high-volume, multi-site manufacturing environment.
  • Strong analytical skills with a proven track record in strategic quality planning and execution.
  • Excellent communication skills, capable of effectively engaging with stakeholders at all levels.
• Personal Attributes:
  • Strong leadership and organizational skills, with the ability to drive change and innovation.
  • High attention to detail with a commitment to achieving excellence in product quality and customer satisfaction.
  • Robust problem-solving skills and the ability to manage complex projects and challenges.
• Working Conditions:
  • The role requires regular travel between manufacturing sites and occasional international travel to meet with customers or suppliers.
  • Office and manufacturing environment exposure, requiring appropriate safety measures.

This job description is designed to highlight the qualifications and skills necessary to excel in a highly regulated, complex manufacturing environment, focusing on maintaining stringent quality standards and enhancing operational efficiencies.

Top Benefits

As a Director of Quality Assurance at HSM, you’ll enjoy:

• 401k Contribution Match up to 4% (100% Vested from Day 1), 9 paid holidays, 3 Weeks of PTO (Eligible after 60 days), Affordable Total Package Benefits offerings for you and your family, On-Site No-Cost Medical Clinics for you and Covered Dependents, Teladoc 24/7 ($0 copay), Global Healthcare and Tuition Reimbursement & Professional Development Assistance.

Company Summary

At HSM Solutions our culture is built on a foundation of teamwork, innovation, and celebrating our successes together as a team. We provide our employees with the tools and resources they need to achieve their goals and to make a meaningful impact on our customers, our company, and our communities. If you're looking for a place that's not just a job, but a spot where you can grow and make a real impact, then HSM Solutions is the place for you. 

Contact Information

If you would like to apply for a position, please visit our career site at www.hsmsolutions.com/careers for a prompt response from our recruitment team. If you have any questions or would like to follow up on your application, please don't hesitate to contact us at jobs@hsmsolutions.com.

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EEOC

HSM prohibits discrimination based on any protected status, workplace harassment/bullying, and retaliation for filing a complaint or providing information related to a complaint. HSM provides equal employment opportunity to all employees and applicants without regard to an individual's protected status: race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation,marital/parental status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any other protected status.