What are the responsibilities and job description for the Customer Service Admin position at HSM?
Overview
Under general supervision, interacts directly with customers over the telephone and by email regarding requests for products & services; enters sales orders into JDE. Investigates complaints & problems working closely with Production, Sales, Accounting, Credit, & Shipping Departments.
Responsibilities
- Responds to customer requests and questions regarding service, product, and account information.
- Keys in sales orders and raw material orders.
- Uses the computer to access and update customer records.
- Helps resolve customer complaints through analysis and follow-up.
- Alert appropriate persons (Production, Sales, Shipping and / or General Manager) of Customer feedback.
- Obtain documentation on orders that issue arises concerning late delivery, change in order, quantity etc.
- Help resolve any billing and receiving issues both internal & external customers.
- Communicate with the warehouse to help insure timely & accurate deliveries are made by attending daily production meeting and addressing any backorders.
- Corresponds with Sales Team regarding issues with received customer complaints, inquiries, orders and concerns.
- Assist with special customer requests such as loading sequence.
- Answer the phone and other office duties as requested.
- Manage order modification process for date changes, deletions, additions, etc as it relates to expectations for the customer, production, shipping and document flow.
- Management of shipping documents including loading tallies, invoicing and drivers paperwork.
- Maintain customer prices in JDE.
- Additional duties may be assigned by management based on Locations needs.
Qualifications
