What are the responsibilities and job description for the IT Help Desk Intern position at HSM?
HSM has an opportunity for an Intern to work in the IT department located at the Corporate Office in Hickory, NC. The IT Help Desk Intern will provide assistance and gain expertise by working as a team member to provide internal technical support to HSM employees. This internship will provide the opportunity to gain hands-on experience and training in many aspects of communications and development, while also gaining a good understanding of the HSM organization.
- Understands the overall concept of the company, including the brand, customer, product goals, and other industry aspects.
- Accepts designated, business-focus projects to research, propose ideas and solutions, and present final project during the internship.
- Provide support for multiple facilities which involves analyzing, diagnosing, and resolving device issues
- Install, uninstall, and repair software as needed
- Apply academic knowledge and learn new skills by contributing to various projects including hardware and software support with hands on troubleshooting
- Learn how to evaluate and process equipment and data access requests
- Gain an understanding of various job functions within the HSM information technology department
- Develop ways to present technical issues in user-friendly language
- Must have and maintain a 3.0 GPA
- Must be currently enrolled in a full-time degree program or anticipating graduation
- Self-motivated, detail-oriented individual
- Excellent computer skills, technical knowledge of PC hardware and windows environments
- Ability to read and understand technical manuals and procedural documents
- Ability to research and investigate basic IT related topics
- The ability to work well under pressure and with deadlines
- Analytical and problem-solving skills
