Demo

Technical Support Specialist

HSoft Corporation
Morrisville, NC Full Time
POSTED ON 3/19/2025
AVAILABLE BEFORE 4/18/2025

Job Description

Job Description

Desired Skills :

  • Experience in customer service and / or technical support
  • Solid communication and interpersonal skills
  • Knowledge of computer systems and mobile devices
  • Technical aptitude and a desire to expand technical skills

Responsibilities :

  • Answer phone calls while maintaining patience, politeness, and professionalism
  • Provide basic technical support (over the phone and through email)
  • Perform administrative tasks (user account creation, basic configuration changes, etc.)
  • Turn textual elements into web-friendly forms (simple web development and maintenance tasks using our proprietary framework)
  • Adhere to all company coding standards and best practices
  • Maintain client confidence by keeping information confidential
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