What are the responsibilities and job description for the Technical Support Specialist position at Red Oak Technologies?
Helpdesk Support - Onsite in Cary, NC
**Candidates must be able to work onsite at client, 5 days a week**
Key Qualifications
- Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and Apple TV
- Experience troubleshooting macOS and iOS operating systems
Additional Skills
- Excellent customer service skills
- Strong troubleshooting and problem resolution skills, with the ability to probe, isolate and diagnose problems without scripted documentation
- Excellent English-language oral and written communications skills
- Excellent telephone, chat and email etiquette
- Excellent time management and multi-tasking skills
- Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment
- Ability to maintain composure and customer-service focus in stressful situations
- Motivation and ability to work as part of a distributed team
- Conceptual understanding of IP networking and basic network troubleshooting skills
- Conceptual understanding of multi-tiered and web-based information systems architecture
- Experience using an IT service management or CRM system for tracking technical support cases
- Experience using a knowledge base system
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