What are the responsibilities and job description for the Warranty and Quality Assurance Manager position at Hub Group?
Job Description
ESSENTIAL JOB FUNCTIONS:
Warranty Claims Management: Policy Development and Compliance: Data Analysis and Reporting: Internal and Dealer Support: Recall Notification and Management: Quality Control and Supplier Management:
This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.
ESSENTIAL JOB FUNCTIONS:
- Oversee the entire warranty claims process, ensuring timely and accurate resolution in accordance with company and industry standards.
- Collaborate with dealers, authorized service provider, customers, and internal teams to address warranty-related issues effectively and efficiently.
- Advocate for fair recovery and reimbursement from OEMs on behalf of the company on goodwill warranty assistance.
- Develop and update warranty policies and procedures to align with industry standards, legal requirements, and management expectations.
- Conduct regular audits and inspections to ensure compliance with warranty terms and conditions.
- Analyze warranty data to identify trends, root causes, and opportunities for process improvement.
- Generate detailed reports on warranty performance, including claims data, costs, and trends, and present these findings to company leadership.
- Act as the primary contact for warranty-related inquiries from internal M&R team, dealers, and authorized service providers.
- Develop and implement a comprehensive warranty training program for internal staff.
- Manage the identification and resolution of product recalls in compliance with regulatory requirements.
- Monitor and evaluate service providers and suppliers to ensure adherence to warranty standards.
- MINIMUM QUALIFICATIONS:
- Minimum 5 years of experience in warranty management, preferably in a relevant industry.
- Demonstrated ability in managing complex warranty claims and negotiations.
- Strong leadership skills with experience in team building and training.
- Excellent analytical, problem-solving, and decision-making abilities.
- Proficient in data analysis, reporting, and performance metrics.
- Technical understanding of the industry’s products and services.
- High School Diploma or equivalent; higher education or certifications in a related field are advantageous.
- Outstanding communication and interpersonal skills..
This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.
Salary : $75,000 - $100,000
