IT Applications Support Specialist

100 Years of Experience at Work for You!

Since 1920, the professional men and women of Hubbard Construction have literally paved the way for hundreds of public and private projects that have supported Florida's rise to prominence.

Hubbard is one of Florida's largest heavy civil construction companies. We are proud to be a part of Florida's history and we are eager to continue to serve the Florida market and beyond.

The scope of Hubbard's work includes complex highway projects, site development, paving, utility and drainage systems, surveying, RAP and hot mix sales, and state-of-the-art bridge building. We provide multiple delivery systems in design-build, bid-build, public/private-partnerships and design-build finance.

Hubbard Construction's parent company, Eurovia, operates through a network of 330 agencies and 770 production sites, in 17 countries around the world.

General Description.

As an IT Applications Support Specialist with Vinci Construction, you will provide Level 1 and Level 2 support for business applications while also managing ticket triage and queue maintenance for the application support team.

In this role, you will be responsible for user account administration, application troubleshooting, and triaging incoming tickets to ensure efficient resolution. You will work with users, IT team members, and vendors to resolve issues, streamline processes, and enhance system performance.

This is a 100% in-office role based in Winter Park, FL, requiring close collaboration with internal teams and external partners.

Essential Duties and Responsibilities

• Ticket Triage & Queue Management
  • Serve as the first point of contact for application support requests, assessing and prioritizing tickets.
  • Ensure tickets are assigned to the correct team members or redirected when necessary.
  • Follow up with users and team members to keep the IT ticket queue up to date and prevent backlog.
  • Escalate complex issues to the appropriate support level or vendor as needed.

• User Account Administration
  • Create, modify, reset, and deactivate user accounts for applications including, but not limited to, Adobe, AutoDesk, HeavyJob, HeavyBid, and E360.
  • Maintain user access rights and permissions to ensure security and compliance.
  • Manage account-related requests and resolve access issues promptly.

• Application Support (Level 1 & Level 2)
  • Provide first and second-level support for applications including, but not limited to, Beekeeper, Oracle P6, GlobalSearch, and OneSpan.
  • Troubleshoot and resolve functional and technical issues for supported applications.
  • Act as a liaison between business users, IT teams, and external vendors to ensure efficient issue resolution.

• Business Process & IT Support
  • Perform routine IT tasks including, but not limited to:
    • Resizing images for HR and other departments.
    • Uploading HR files to SharePoint.
    • Supporting the onboarding process for NatPay and Equifax.
  • Help documenting and updating standard operating procedures for recurring IT support tasks.

Work closely with HR, Finance, and Operations teams to ensure smooth system operations.

General. To perform this job successfully, an individual must be able to perform each Key Duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Attributes  (specific competencies/skills/etc. here; ex. Microsoft Excel, HeavyJobs, etc.)

• Critical thinking with ability to identify solutions and streamline processes
• Experience with an ITSM ticketing system
• Desire to work with vendors on solutions and support
• Dependability and a willingness to learn is important for this role

 Education and/or Experience. 

• College degree related to information technology or equivalent experience
• Minimum 1-3 years of IT application support experience

 Physical Demands.  The following physical demands are representative of those that must be met by an Office Clerk, to successfully perform the essential functions of this job.

• Frequent ability to sit for prolonged periods of time;
• Ability to drive a company vehicle for various recruiting events.
• Frequent ability to talk and hear, both in person and by telephone;
• Frequent ability to operate standard office equipment, using hand and arm dexterity;
• Frequent ability to navigate through office environment, including periodic use of stairs and/or elevator, as needed;
• Infrequent ability to lift general office documents and materials, up to 10 pounds;
• Frequent vision abilities required by this job include close vision, distance vision, depth perception, color vision, and the ability to adjust focus.

 Work Environment.  The work environment characteristics described below are representative of those that an Office Clerk encounters while performing the essential functions of this job.

• Work generally is performed in an office environment, although periodic visits to construction sites and manufacturing facilities may be required.
• Noise level in the typical office work environment is quiet.  

Company Benefits

• Company Paid Basic Life Insurance
• Company Paid Long Term Disability Policy
• Company Paid Vacation & Holiday Pay
• Company Paid Parental Leave
• Company Paid Maternity Leave
• Company Paid Employee/Family Assistance Program (EAP)
• Voluntary Medical & Vision Insurance
• Voluntary Dental Insurance
• Voluntary Short Term Disability
• Voluntary Supplemental Term Life
• Voluntary Accident, Legal, Hospital, Critical Illness Policies
• 401(k) Plan w/Employer Match
• Annual Company Stock Purchase Opportunities
• Discount Partnerships: Verizon, Ford, Perkspot
• Health and Wellness Benefits, including Monthly Gym/Fitness Incentives

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

We promote a Drug-Free Workplace.