Dining Assistant - Heritage

Job Description

Job Description

Join our team at Heritage

Part Time - AM shift - $17.75 / hour

Job Summary :

This position is responsible for assisting with food preparation, serving and cleanup. Maintains work area in proper order and follows established policies and procedures of the facility while demonstrating high levels of service. Complies with all federal and state regulations.

Essential Job Responsibilities :

Provides exemplary service to our residents, families, and guests, ensuring all feel welcome and are given responsive, friendly, and courteous service.Serves meals to residents per diet order and portion size. All food will be served at the proper temperature.

Maintains a clean, sanitary, safe, and efficiently organized work area. Products will be labeled, dated, and rotated ensuring an adequate, fresh inventory of food and supplies. Operates all equipment, specific to duties, in a safe manner.

Completes opening and closing duties as assigned. Accomplishes routine, daily, and weekly cleaning responsibilities.

Notifies supervisor if any changes in residents’ personal health is observed.

Responds to resident requests and special requests, concerns or complaints and promptly notifies the supervisor.

Partners effectively with others in a demanding and changing environment, supports all employees within the community as directed by the leadership team.

Assists with special functions as directed.

Demonstrates respect for facility property and supplies.

Other duties as assigned.

RESPONSIBILITIES FOR ALL POSITIONS :

Heritage Values :

We believe that our Christian heritage is an integral part of the care we provide.

Valuing People

We believe that our success depends on an engaged workforce that is able to carry out meaningful work, has a clear organizational direction and the opportunity to learn in order to achieve a high standard of performance.

Customer-Focused Excellence

We will seek to understand our customer’s desires, respond to their voice and deliver a valuable experience.

Community Engagement

We believe we are an integral part of the communities we serve and will invest time and resources to benefit the communities, which will benefit those we serve.

Stewardship

We believe we must be good stewards of our financial resources to ensure adequate funds are available to fulfill our mission.

Leadership Competencies

Has a strong sense of urgency about solving problems and striving for excellence in Accountability and Trust - Relentless about accomplishing company priorities. Identifies what needs to be done and proactively takes prompt action to accomplish objectives and achieve goals performance to company strategies and goals. Instills mutual trust and confidence; creates a culture that fosters high standards of ethics; behaves in a fair and ethical manner toward others and demonstrates a sense of organizational responsibility, confidentiality and commitment of service.

Customer First Attitude - Makes the customer experience a primary focus of one’s actions; is accessible and provides prompt service. Develops and sustains mutually beneficial customer relationships. Quickly and effectively solves customer problems. Inspires, motivates, and guides others toward goal accomplishments. Consistently develops and sustains cooperative working relationships. Encourages and facilitates cooperation within the organization and with customer groups; fosters commitment, team spirit, pride, trust.

Interpersonal Communication - Adopts communication styles appropriate to the listeners and situation. Listens actively, asks questions, clarifies points and rephrases others' statements to check mutual understanding. Modifies communication in response to feedback from listeners.

Problem Solving and Managing Conflict - Identifies and analyzes problems; distinguishes between relevant and irrelevant information to make logical decisions; provides solutions to individual and organizational problems. Works effectively with others to resolve conflicts in a constructive way that builds the relationship and drives results.

Managing Performance - Sets clear goals for the employees and the work unit. Works with employees to set and communicate performance standards that are specific and measurable. Maintains methods to track employees’ progress and performance. Provides specific performance feedback as soon as possible after the event or action.

Empowering Leadership - Drives employee motivation and engagement within the organization. Develops a team and creates an environment where people understand and are energized about their goals and responsibilities. Provides rewards and recognition for organization and team contributions. Involves others in planning, problem solving, and accomplishing goals. Consistently develops and sustains cooperative working relationships. Encourages and facilitates cooperation by driving trust, clear expectations, accountability and effective team processes.

Supervisory Role : No

Minimum Required Qualifications :

16 years of age

Ability to communicate effectively both verbally and written

Ability to follow all safety rules, regulations, policies and procedures of the facility including but not limited to : Vulnerable Adult and Abuse Policy, HIPAA, Resident’s Bill of Rights, Universal Precaution, AWAIR, OSHA, right to know, SDS, ADA, HUD Policy and Procedures, Fair Housing laws and regulations

Preferred Qualifications :

High school diploma or GED

Commercial kitchen experience

Knowledge of kitchen equipment

Previous senior care experience

Serv Safe or other food safety and sanitation training / certification

Salary : $18