What are the responsibilities and job description for the Customer Service Manager - Tulsa, OK (Hybrid) position at Hubbell Incorporated?
Date: Apr 7, 2025
Location: Tulsa, OK, US, 74136
Company: Hubbell Incorporated
Job Overview
Are you ready to lead a dynamic team? As the Customer Service Manager at Hubbell Gas, you'll be the driving force behind a vibrant team dedicated to excellence in customer service and business solutions. You'll not only be the go-to expert for our Hubbell Gas operations but also a pivotal leader in elevating our service to new heights. Join us to transform everyday customer interactions into outstanding experiences and drive substantial growth!
A Day In The Life
What You'll Do:
- Champion Customer Experiences: Craft strategies that enhance customer satisfaction and loyalty. Your day-to-day leadership will ensure that every customer interaction with Hubbell Gas is exceptional.
- Streamline Operations: Oversee the order entry process, ensuring all transactions align with company standards and customer expectations. You'll tackle challenges head-on, from negotiating terms to optimizing our service delivery.
- Drive Team Excellence: Lead by example and mentor your team in best practices and innovative customer service techniques. Your guidance will be key in fostering an environment of continuous improvement and skill enhancement.
- Strategic Collaboration: Work closely with Sales and Product teams to align on quotations, orders, and customer feedback, ensuring seamless service and proactive problem-solving.
- Quality and Compliance Oversight: Maintain rigorous standards by reviewing and approving critical documents and processes, ensuring compliance with international trade agreements and audit requirements.
What Makes This Role Exciting:
- Impact: Directly influence customer satisfaction and contribute to the growth and success of Hubbell Gas.
- Leadership: Guide a team of dedicated professionals, shaping the future of customer service in our industry.
- Innovation: Implement and refine processes that enhance service delivery and customer engagement.
- Growth Opportunities: With your expertise and drive, the sky's the limit for professional development and career advancement within Hubbell Gas.
What will help you thrive in this role?
Who We're Looking For:
- Educational Background: BA/BS in Business, Marketing, or a related field is preferred.
- Experience: At least 5 years in customer service, with a strong preference for candidates with international experience.
- Skills: Exceptional leadership, decision-making, and communication abilities.
- Willingness to travel for business needs and work with diverse teams.
Decision-Making Authority:
- Manage pricing and commercial risks within established guidelines.
- Influence customer service procedures and policies.
- Oversee the order entry process and quotation proposals.
- Identify and address training needs and monitor team workflow.
Ready to Lead at Hubbell Gas? If you're passionate about delivering top-tier customer service and leading a team to greatness, we want to hear from you. Join us at Hubbell Gas, where your leadership will fuel our continued success and innovation in customer service. Apply today and be a part of shaping the future of our vibrant company! #LI-HB1
Hubbell Incorporated
Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.
The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.
We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.
Hubbell Utility Solutions
Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
