Aftermarket and Service Coordinator

Job Description

Job Description

I. JOB SUMMARY :

We are seeking a highly organized and detail-oriented Service and Aftermarket Coordinator to manage and coordinate the logistics of scheduled service visits, parts deliveries, and other related tasks. The ideal candidate will have strong communication skills, the ability to handle multiple priorities, and experience in coordinating travel and shipping activities to ensure smooth and efficient service operations.

The Service and Aftermarket Coordinator will work within the guidelines established by the Director of Service and Aftermarket and / or the Service and Aftermarket Managers, and will follow established procedures when representing Huber Technology.

II. ESSENTIAL DUTIES AND RESPONSIBILITIES :

The following represents a list of essential duties and responsibilities.

Other duties may be assigned, tasks list are intended to be descriptive and not restrictive :

• Confirm and manage scheduled service visits for technicians, ensuring timely communication and coordination with clients and internal teams.
• Coordinate and manage the shipping of gang boxes, tools, and equipment to job sites, ensuring all necessary items are delivered on time and in good condition.
• Monitor and follow up on open purchase orders with third party vendors for equipment and tools related to start-up and aftermarket activities to ensure complete and timely fulfillment of orders.
• Manage all local and remote field service tooling inventory to ensure all tools in working condition and needed quantities are available.
• Organize travel arrangements (flights, hotels, transportation) for technicians and service staff as required for scheduled visits.
• Coordinate parts deliveries and ensure timely arrival of spare parts and materials needed for service jobs.
• Responsible for kitting of materials (parts, tools and supplies) for all start-up, all service and all warranty jobs
• Communicate with internal teams, customers, and third-party vendors to ensure seamless coordination and resolve any service or logistics-related issues.
• Coordinate with the necessary members of the Aftermarket, Service and Project Management team and arrange shipment of kits to job site to ensure all materials available for Service Technicians or HUBER personnel upon their arrival
• Maintain accurate records of service visits, parts orders, shipping details, and travel arrangements.
• Work closely with the service team to schedule maintenance, repairs, and installation services as requested.
• Ensure adherence to safety protocols and standards when shipping materials or arranging travel.
• Provide regular updates to customers and internal teams regarding the status of orders, shipments, and scheduled visits.
• Handle any unforeseen issues such as delays, cancellations, or changes in plans to minimize disruptions to service operations.
• Assist in tracking and managing inventory for aftermarket parts and materials.
• Perform additional administrative duties as required to support the service and aftermarket team.

III. EDUCATION and / or EXPERIENCE :

IV. QUALIFICATIONS / REQUIREMENTS :

V. WORK ENVIRONMENT :

This position is primarily located in an office setting. There may be times that the Service and Aftermarket Coordinator is required to visit WWTP sites, warehouse locations, tradeshows, or pilots and exposed to outside weather conditions and dust. Required PPE should be worn at all times while on job-sites. Recommended inoculations must stay current.

VI. PHYSICAL DEMANDS :

The characteristics described below are representative of those encountered while performing the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

VII. SUPERVISORY RESPONSIBILITIES :

This position has no supervision responsibilities.

VIII. POSITION TYPE / EXPECTED HOURS OF WORK :

This is a Full-Time position. Standard Office hours of work are Monday – Friday, 8am-5pm. This position is a hybrid position (3 days in office / 2 days from home). Overtime may be necessary as work load dictates.

IX. TRAVEL :

Some travel may be required when visiting WWTP sites, warehouse locations.

Pre-Hire : Ability to pass a drug test, background check as it relates to the role, and completion of an I-9 form. HUBER is an E-Verify Employer.

Huber Technology, Inc. is an equal opportunity employer – www.huber-technology.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.