What are the responsibilities and job description for the Aftermarket Sales Specialist position at Huber Technology Inc?
- JOB SUMMARY
In this role employee is responsible for all sales, sales goals, profit targets and customer service within a multi US-state and Canadian-province territory. Additionally, the Aftermarket Sales Specialist will assist the Aftermarket Sales and Service teams in varied capacities to our national and international customer base.
It is important that the Aftermarket Sales Specialist candidate has the ability to work autonomously, has outstanding communication skills, is detail oriented, a problem solver with superior customer service skills and the ability to work constructively with a variety of stakeholders with a tactful, positive approach.
The Aftermarket Sales Specialist will work within the guidelines established by the Aftermarket Sales Manager and/or the Director of Service and will follow established procedures when representing Huber Technology.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Performs other work-related duties as assigned.
- Responsible for achieving sales and profit targets for parts, service, and maintenance contracts.
- Must be able to manage aftermarket territory an seek growth opportunities within.
- Develop strong customer relationships in a professional manner through solution-oriented communication and service, by telephone, electronically, or in-person support.
- Responsible for prompt distribution of parts to customers and field technicians.
- Must be highly organized.
- Able to make sound business decisions.
- Aftermarket Sales Specialist must have technical knowledge to assist customers and employees as needed, and have access to reference materials to ensure appropriate completion of all work.
- Provide consultative sales and technical support to customers.
- Coordinate a prompt, efficient, and timely flow of tasks.
- Coordinate sold services and maintenance contracts with Aftermarket Project Coordinator and Field Service Coordinator .
- Seek out new opportunities.
- Identify and quote accurate parts and services to customers in a timely manner.
- Coordinate with accounting department to ensure timely invoicing to customers and reps.
- Collaborate with the Aftermarket Sales Manager and other departments to resolve escalated issues.
- Comply with all safety policies, practices and procedures .
- Participate in positive team efforts to achieve departmental and company goals.
- Maintain a professional appearance.
SUPERVISORY RESPONSIBILITIES
This position has no supervision responsibilities
WORK ENVIRONMENT
While performing the duties of this job, the employee regularly works in an office setting.
Office: Administrative - computer and telephone usage. Microsoft Office. Operation of basic office equipment and machinery; such as, fax machines, copiers and printers.
Shop/Job Site: Periotic exposure to warehouse/shop. Exposure to undesirable field elements at treatment plants or contractors site.
Tradeshow: Various cities within the territory.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Moderate physical demand and exposure to shop and field elements.
- Must be able to provide, or establish, around the clock service to customers as required.
- Must be able to lift 50 pounds.
- Regularly required to stand, reach, bend, squat, push, pull and move about the facility.
- Walk or stand at least 6 hours per day.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a Full-Time position. Standard days and hours of work are Monday – Friday, main office hours of business are 8 AM-5PM. Flex schedules may apply.
TRAVEL
Some travel required
REQUIRED EDUCATION, EXPERIENCE AND SKILLS
A (2) year Associate Business Degree / (2) year Technical Degree or equivalent experience in a related field or equivalent combination of education and experience.
Superior customer service and interpersonal skills.
- Must have a high level of customer service skills as well as the ability to respond quickly to service/parts calls.
- Thorough understanding of systems troubleshooting and the benefits of establishing solid service practices for the company and the customer.
- General knowledge of control schematics, PLC’s and monitoring devices desired.
- Proficient in Microsoft Outlook, Word, PowerPoint and Excel.
- Must be motivated and fast paced personality with serious work ethic.
- Must work effectively with little or no supervision.
- Excellent written and oral communications skills.
- Must be sales oriented at heart.
