Senior Success Strategy Operations Analyst

The HubSpot Customer Success Strategy and Operations (CSSO) team is looking for a Senior Strategy and Operations Analyst to join our team. In this role, you will be aligned to a business unit within Customer Success working closely to drive operational excellence and process change through analysis, process design and program management. In this role you will: Provide data-driven, operational and decision-making support to the Customer Success organization and management team Support our operating cadence of weekly, monthly and quarterly performance analysis, forecasting and business reviews Maintain your business units headcount and capacity forecast and liaise with leadership and finance on any risk/opportunity Understand global demands and nuances, and partner with leaders on regional projects Respond to business requests, compile root cause analyses and solve common issues Support cross-functional programs, processes, and systems to drive performance and productivity improvements We are looking for people who have: A Customer-First mindset and passion for supporting customer-facing teams Have strong communication skills and are excited by the prospect of talking to customers and teams across HubSpot and translating data into insights Have advanced Excel knowledge, SQL and data visualization software experience (Looker, Tableau, etc.); Experience with SQL, Python, R (or similar statistical tools) a plus Results Orientated; you not only run the numbers but also embrace the responsibility of executing on your recommendations Thrive in a fast-paced working environment, can pivot and work autonomously and are excited about working in a learning and growth culture Prior experience in management consulting, finance, strategy & ops a plus Typically requires a Bachelor's degree and a minimum of 4 years of related experience; or an advanced degree without experience; or equivalent work experience.

Salary : $119,000 - $190,000